Technical Account Manager

DigitalOcean • Denver, CO

11d • $115,000 - $145,000 • Remote

About The Position

DigitalOcean is hiring a Technical Account Manager to partner with key business customers and help them achieve business outcomes through effective use of its cloud platform. The role combines technical consultation, customer advocacy, and strategic account engagement. The Technical Account Manager develops expertise in DigitalOcean’s products and the cloud ecosystem, advises customers on infrastructure architecture, and helps them resolve challenges and maximize the value of their cloud deployments. The position is remote.

The role manages key accounts and supports customer engagement, retention, and expansion. It includes conducting quarterly business reviews, identifying cost and performance improvements, monitoring usage and risks, and coordinating with internal teams. As the voice of the customer, the Technical Account Manager represents customer needs in product and support processes, helps resolve escalations, and contributes to technical documentation, training, presentations, tools, and scripts.

The posting describes the work as that of a Senior Technical Account Manager, although the listed job title is Technical Account Manager. Compensation is $115,000–$145,000. Eligible employees may also receive equity compensation and participate in the annual bonus plan, subject to plan terms and local eligibility.

Requirements

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language such as Python or Go.
• Understanding of provisioning and deployment strategies and knowledge of tools such as Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure.
• A proven track record of troubleshooting technical problems successfully.
• Familiarity with version control such as Git, SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
• A history of delivering exceptional customer experiences and building technical solutions aligned with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.
• Strong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences.
• Ability to create and deliver technical presentations and training sessions suited to customer needs.
• Self-starter with a passion for technology and open-source projects, and eagerness to learn new tools and systems.
• Ability to adapt to changes in the cloud ecosystem and seek ways to improve customer engagement and technical solutions.

Nice To Haves

• Experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments.
• Cloud certifications from AWS, GCP, Oracle, or Azure, and NVIDIA certifications for GPU and AI/ML.
• Experience with networking technologies such as Cisco or Juniper; automation tools such as Terraform or Ansible; virtualization technologies such as KVM or Xen; and databases such as MongoDB or MySQL.
• Familiarity with open-source technologies such as Docker and Kubernetes, Kubernetes certifications such as CKA/CKE, and the DigitalOcean API.
• Linux certifications such as RHCSA or RHCE.
• Experience with large CRMs such as Gainsight and Salesforce.

Responsibilities

• Develop and maintain expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions to technical and non-technical stakeholders.
• Conduct technical consultation sessions and workshops to help customers manage their cloud environments independently.
• Maintain knowledge of cloud infrastructure best practices and technologies through relevant certifications and coursework.
• Manage and maintain DigitalOcean key accounts.
• Partner with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
• Conduct quarterly business reviews, assess customer progress and needs, and align on future growth strategies.
• Identify cost-reduction and performance-optimization opportunities and guide customers toward data-driven decisions.
• Collaborate with Engineering, Marketing, Account Managers, and other internal teams to align customer needs with company goals.
• Monitor customer usage trends, identify risks, and uncover opportunities for growth and adoption.
• Represent customer needs in product development and support processes.
• Coordinate with Engineering and Support to resolve escalations and technical challenges.
• Present DigitalOcean offerings and explain their benefits and functionality to customers.
• Contribute to technical documentation and provide training to DigitalOcean teams and partners.
• Develop tools and scripts to improve the efficiency of technical engagements and Technical Account Management functions.
• Keep current with industry trends and best practices to improve customer engagement strategies.

Benefits

• Reimbursement for relevant conferences, training, and education, subject to company policy.
• Flexible time off, local team meetups, and mental health and well-being support; specific benefits and eligibility vary by location.
• Eligible employees may receive equity compensation, which may include a new-hire equity grant and, in participating countries, access to an Employee Stock Purchase Program, subject to approval, plan terms, and local eligibility.
• Eligibility to participate in DigitalOcean’s annual bonus plan; bonus amounts depend on company and individual performance and are subject to plan terms and local eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed