Technical Account Manager (Mid-Market)

eSentire

10d • $90,000 - $120,000

About The Position

As a Technical Account Manager at eSentire, you are the trusted technical advisor and outcome delivery partner for customers. You work independently day to day, build strong relationships with technical buyers and champions, and partner with an Account Manager on commercial matters and account planning. You help ensure customers in your portfolio realize the full security value of eSentire's Atlas AI MDR platform.

You lead technical cadences including onboarding, platform optimization, security reviews, and customer enablement. You translate Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance.

The expected base salary range is $90,000–$120,000 USD, with an 85% base / 15% variable compensation structure. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity. This posting is for an existing vacancy.

Requirements

• 5–8 years in customer success, technical support, technical account management, or a related IT/security role.
• Strong, independent confidence in cybersecurity and MDR/SOC operations.
• Understanding of security domains including incident response, threat intelligence, and vulnerability management.
• Ability to understand the needs of SOC and IR teams and translate them into account strategy.
• Strong presentation skills for mid-sized and cross-functional groups, and ability to align multiple stakeholders within a customer organization.

Nice To Haves

• Familiarity with NIST, MITRE ATT&CK, or ISO 27001.
• Experience with CRM and customer success platforms such as Salesforce.
• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field.
• One professional industry certification, such as Security+, CySA+, or CompTIA.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor to assigned accounts, building relationships with technical buyers and champions and aligning multiple customer stakeholders.
• Lead technical check-ins, platform reviews, and service performance discussions, and own customer meetings.
• Proactively monitor account health and resolve customer escalations, coordinating across SOC, Product, and Engineering.
• Guide customers through onboarding and ongoing optimization of their security stack.
• Demonstrate value across the full eSentire service portfolio.
• Advocate for customers with the Product team.

Benefits

• Role-specific incentive programs, including an annual bonus program or competitive commission plan.
• Competitive benefit program.
• Paid parental leave.
• Matching RRSP or 401K program.
• Competitive employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed