Technical Account Manager

DigitalOcean • Boston, MA

10d • Remote

About The Position

DigitalOcean is hiring a Technical Account Manager to partner with key business customers and help them achieve desired outcomes through effective use of its cloud platform. The role combines technical consultation, customer advocacy, and strategic account management to retain and grow customer deployments, resolve complex challenges, and maximize the value of cloud infrastructure.

The position involves designing and explaining infrastructure architectures, conducting technical consultations and workshops, and maintaining expertise in DigitalOcean products and the broader cloud ecosystem. The Technical Account Manager will engage proactively with customers, conduct quarterly business reviews, identify optimization and growth opportunities, and collaborate with internal teams to align customer needs with company goals. The role also represents customer needs internally, supports resolution of technical escalations, delivers presentations and training, contributes to documentation, and develops tools and scripts to improve engagement efficiency.

This is a remote role. The listed compensation range is $115,000–$145,000. Eligible employees may also receive equity compensation and participate in the annual bonus plan, subject to plan terms and eligibility. DigitalOcean describes its benefits as potentially including flexible time off, local team meetups, and mental health and well-being support; offerings and eligibility vary by location. The company also provides reimbursement for relevant conferences, training, and education, subject to company policy.

Requirements

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language such as Python or Go.
• Understanding of provisioning and deployment strategies and knowledge of tools such as Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure.
• A proven track record of troubleshooting technical problems successfully.
• Familiarity with version control such as Git, SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
• A customer-focused approach and a history of building technical solutions aligned with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.
• Strong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences.
• Ability to create and deliver technical presentations and training sessions suited to customer needs.
• Self-starter with an interest in technology and open-source projects and eagerness to learn new tools and systems.
• Ability to adapt to changes in the cloud ecosystem and continuously improve customer engagement and technical solutions.

Nice To Haves

• Experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments.
• Cloud certifications in AWS, GCP, Oracle, or Azure, and NVIDIA certifications for GPU and AI/ML.
• Experience with networking technologies such as Cisco or Juniper; automation tools such as Terraform or Ansible; virtualization such as KVM or Xen; and databases such as MongoDB or MySQL.
• Familiarity with open-source technologies such as Docker and Kubernetes, Kubernetes certifications (CKA/CKE), and the DigitalOcean API.
• Linux certifications such as RHCSA or RHCE.
• Experience working with CRM platforms such as Gainsight and Salesforce.

Responsibilities

• Develop and maintain expertise in the DigitalOcean product portfolio and evolving cloud ecosystem.
• Design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions to technical and non-technical stakeholders.
• Conduct technical consultation sessions and workshops to help customers manage their cloud environments independently.
• Maintain knowledge of cloud infrastructure best practices and technologies through relevant certifications and coursework.
• Manage key DigitalOcean accounts and partner with customers to drive engagement, retention, and expansion of workloads.
• Conduct quarterly business reviews, assess customer progress and needs, and align on strategies for future growth.
• Identify cost-reduction and performance-optimization opportunities and guide customers toward data-driven decisions.
• Collaborate with Engineering, Marketing, Account Managers, and other internal teams to align customer needs with strategic goals.
• Monitor customer usage trends proactively to identify risks and opportunities for growth and adoption.
• Represent the voice of the customer in product development and support processes.
• Work with Engineering and Support teams to resolve escalations and technical challenges.
• Deliver presentations explaining the benefits and functionality of DigitalOcean offerings.
• Contribute to technical documentation and provide training to DigitalOcean teams and partners.
• Develop tools and scripts to streamline technical engagements and improve Technical Account Management efficiency.
• Stay current with industry trends and best practices to improve customer engagement strategies.

Benefits

• Reimbursement for relevant conferences, training, and education, subject to company policy.
• Benefits may include flexible time off, local team meetups, and mental health and well-being support; offerings and eligibility vary by location.
• Eligible employees may receive equity compensation, which may include a new-hire equity grant and, in participating countries, access to an Employee Stock Purchase Program.
• Eligible non-sales employees may participate in the annual bonus plan, subject to plan terms and local eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed