Technical Account Manager

Valeris•Jeffersonville, IN

87d•Remote

About The Position

The Technical Account Manager serves as the primary liaison between Valeris’s Information Technology team and internal and external clients. The role combines business analysis, product ownership, project management, and client success expertise to support effective communication, issue resolution, and delivery of technology solutions. The position participates in client IT interactions, advocates for and monitors client technology initiatives, escalates matters to IT leadership when needed, and reports progress to stakeholders on behalf of the IT organization. The role acts as the client’s dedicated IT contact and technology subject matter expert, bridging operations, technology, and partner teams. It monitors requests, service tickets, defect resolutions, and innovation initiatives from start to completion; supports client and business-partner meetings and quarterly business reviews; and works with internal teams to identify and deliver solutions. The position is fully remote. Occasional travel may be needed, though it is described as minimal. Valeris is a life sciences commercialization partner formed through the merger of PharmaCord and Mercalis. It provides commercialization solutions to more than 500 life sciences customers and access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina, and Jeffersonville, Indiana.

Requirements

Bachelor’s degree in computer science, business administration, or a related field, or equivalent experience.
Proven experience in product management, project management, and client success roles, including client management and setting expectations.
Experience working with internal and external clients to define business and technical needs and provide technical solutions.
Strong understanding of technology solutions and their application in a business context.
Excellent written and oral communication, interpersonal, critical-thinking, and problem-solving skills.
Proficiency in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word.
Experience eliciting requirements and diagramming process flows.
Ability to work collaboratively in a fast-paced environment.
Ability to investigate how to solve business problems and meet with the IT personnel responsible for delivering solutions.
Regularly required to talk or hear; frequently required to sit for extended periods, type, handle or feel objects, and reach with hands and arms.

Nice To Haves

Experience working in healthcare and information technology.
Experience with web services and data feed integration.
Experience with Salesforce software.
Experience working with project-tracking software.
A good understanding of SDLC processes, including Waterfall and Agile.
Ability to type at least 35 words per minute with 97% accuracy.
Flexibility to travel as needed.

Responsibilities

Act as the single point of contact for client-related inquiries within the Valeris IT organization.
Monitor client requests, service tickets, defect resolutions, and innovation initiatives from initiation through outcome, escalating as needed.
Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and challenges related to IT requests, tickets, CAPA, and initiatives.
Collaborate with operations to bring innovative technology ideas and solutions to clients.
Participate in client quarterly business reviews, presenting updates on technology initiatives and achievements and discussing innovative ideas as applicable.
Serve as a client technology subject matter expert, bridging operations, technology, and partner teams.
Monitor project timelines and deliverables to support adherence to service-level targets and timelines.
Facilitate communication among cross-functional teams to ensure alignment and transparency.
Analyze and report key performance metrics, identifying areas for improvement.
Partner with IT solution architects, business analysts, product owners, and development leads or managers to design approaches for implementing ideas and resolving issues.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program (EAP) services.
Company match on Health Savings Account contributions.
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
Paid Time Off (PTO) and Sick Leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
An inclusive, mission-driven culture that values diversity and meaningful impact.