Technical Account Manager

DigitalOcean • Seattle, WA

10d • Remote

About The Position

DigitalOcean is hiring a Technical Account Manager to partner with key business customers and help them achieve desired outcomes through effective use of its cloud platform. The role combines technical account management with leadership, technical, and strategic responsibilities. The position is remote and focuses on building long-term customer relationships, advising companies as they scale, and advocating for customer needs within DigitalOcean.

The successful candidate will provide technical guidance and architecture consultation, help customers optimize and grow their cloud deployments, and coordinate with internal teams to address customer needs. They will also contribute to customer education, technical documentation, and tools that make technical engagements more efficient.

Requirements

• Proven experience in cloud infrastructure, with deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language such as Python or Go.
• Understanding of provisioning and deployment strategies and familiarity with tools such as Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure.
• A proven track record of troubleshooting technical problems successfully.
• Familiarity with version control such as Git, SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
• A customer-focused approach and a history of building technical solutions aligned with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.
• Strong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences.
• Ability to create and deliver technical presentations and training sessions tailored to customer needs.
• Self-starter with an interest in technology and open-source projects and willingness to learn new tools and systems.
• Ability to adapt to changes in the cloud ecosystem and seek improvements to customer engagement and technical solutions.

Nice To Haves

• Experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments.
• Cloud certifications from AWS, GCP, Oracle, or Azure, and NVIDIA certifications for GPU and AI/ML.
• Experience with networking technologies such as Cisco or Juniper; automation tools such as Terraform or Ansible; virtualization technologies such as KVM or Xen; and databases such as MongoDB or MySQL.
• Familiarity with open-source technologies such as Docker and Kubernetes, Kubernetes certifications (CKA/CKE), and the DigitalOcean API.
• Linux certifications such as RHCSA or RHCE.
• Experience working with large CRMs such as Gainsight and Salesforce.

Responsibilities

• Develop expertise in DigitalOcean’s product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, and explain solutions to technical and non-technical stakeholders.
• Conduct technical consultation sessions and workshops to help customers manage their cloud environments independently.
• Maintain knowledge of cloud infrastructure best practices and new technologies through relevant certifications and coursework.
• Manage key accounts and partner with customers to drive engagement, retention, and expansion of DigitalOcean workloads.
• Conduct quarterly business reviews, assess customer progress and needs, and align on future growth strategies.
• Identify cost-reduction and performance-optimization opportunities, and guide data-driven decisions about cloud investments.
• Collaborate with Engineering, Marketing, Account Managers, and other internal teams to align customer needs with company goals.
• Monitor customer usage trends proactively to identify risks and opportunities for growth and adoption.
• Represent the voice of the customer in product development and support processes.
• Coordinate with Engineering and Support to resolve escalations and technical challenges.
• Deliver presentations explaining DigitalOcean’s offerings to customers.
• Contribute to technical documentation and provide training to DigitalOcean teams and partners.
• Develop tools and scripts to improve the efficiency of technical engagements and Technical Account Management functions.
• Track industry trends and best practices to improve customer engagement strategies.

Benefits

• Reimbursement for relevant conferences, training, and education, subject to company policy.
• Benefits may include flexible time off, local team meetups, and mental health and well-being support; specific benefits and eligibility vary by location.
• Eligible employees may receive equity compensation, which may include a new-hire equity grant and, in participating countries, the opportunity to participate in the Employee Stock Purchase Program.
• This non-sales role is eligible to participate in DigitalOcean’s annual bonus plan and may be eligible for a new-hire equity grant, subject to plan terms and local eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed