Technical Account Manager

Oscilar

8d • $177,500 - $205,000

About The Position

The Technical Account Manager (TAM) owns customer engagement from onboarding through value realization, renewal, and expansion. The role focuses on building strong customer relationships, ensuring successful integrations and adoption, demonstrating return on investment, and identifying opportunities to grow customer relationships. The TAM combines technical fluency with executive presence and collaborates closely with Solutions Architects, Product, Engineering, Account Executives, and Sales Engineers.

This hands-on role includes leading onboarding and implementation, supporting customer adoption with workflows and reporting, and directly handling non-complex technical tasks such as API integrations, SQL queries and debugging, and Python scripting. The TAM also serves as a technical liaison between customers and internal teams.

Requirements

• 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.
• Experience working directly with enterprise customers and executives, including managing escalations and business reviews.
• Technical proficiency in API integrations, SQL, and Python.
• Familiarity with cloud technologies and public cloud services such as AWS, GCP, or Azure.
• Excellent English communication skills, with the ability to present confidently to executive and technical stakeholders.
• Strong organizational and metrics-driven skills, including the ability to manage multiple accounts and priorities.
• Customer empathy, ownership, and ability to influence cross-functional teams.

Nice To Haves

• Experience in fraud management, risk decisioning, AML, or compliance.
• Familiarity with AI/ML SaaS products.
• Track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts.
• Prior experience in a fast-paced, fast-growing startup environment.

Responsibilities

• Own assigned customer relationships and engagement across onboarding, adoption, value realization, renewal, and expansion.
• Build trusted relationships with customer executives and decision-makers, aligning technical and business goals.
• Manage regular customer and internal cadences, executive summaries, adoption plans, and executive business reviews.
• Partner with Account Executives and Sales Engineers on renewals, upsells, and cross-sells.
• Advocate for customer priorities internally and represent customer perspectives in roadmap discussions.
• Develop and maintain account success plans with the account team.
• Work with customers and internal teams on business value realization exercises and case studies.
• Lead customer onboarding and implementation projects to support fast time-to-value.
• Deliver product demonstrations and walkthroughs.
• Build workflows, reports, and dashboards to support customer adoption.
• Handle non-complex technical work, including API integrations, SQL queries and debugging, and Python scripting.
• Collaborate with Solutions Architects on complex technical implementations.
• Act as a technical liaison among customers, Engineering, and Product.

Benefits

• Competitive salary and equity packages, including a 401k plan.
• 100% employer-covered comprehensive health, dental, and vision insurance with a top-tier plan for the employee and dependents (US).
• Unlimited PTO policy.
• Family-friendly environment.
• Regular team events and offsites.
• Learning and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed