Technical Account Manager

DigitalOcean • Austin, TX

11d • $115,000 - $145,000 • Remote

About The Position

DigitalOcean’s Technical Account Management team partners with critical business customers to help them achieve desired outcomes through effective use of the cloud platform in alignment with their business strategies. The Technical Account Manager builds long-term customer relationships, serves as a customer advocate, and applies cloud expertise to improve customer experience and contribute to DigitalOcean’s success.

In this role, you will act as a strategic partner to key business customers, providing guidance, support, and resources to help retain and grow their DigitalOcean deployments. You will advise customers as they scale, address complex challenges, and help them maximize the value of their cloud infrastructure. The role combines technical account management with technical, strategic, and leadership-oriented responsibilities.

The position is remote. The compensation range is $115,000–$145,000. Eligible employees may also participate in an annual bonus plan and may be eligible for a new-hire equity grant, subject to applicable plan terms and local eligibility.

Requirements

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language such as Python or Go.
• Understanding of provisioning and deployment strategies and knowledge of tools such as Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure.
• A proven track record of troubleshooting technical problems successfully.
• Familiarity with version control such as Git, SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
• A customer-focused approach and a history of building technical solutions aligned with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.
• Strong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences.
• Ability to create and deliver technical presentations and training sessions suited to customer needs.
• Self-starter with an interest in technology and open-source projects and eagerness to learn new tools and systems.
• Ability to adapt to changes in the cloud ecosystem and seek ways to improve customer engagement and technical solutions.

Nice To Haves

• Experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments.
• Cloud certifications from AWS, GCP, Oracle, or Azure, and NVIDIA certifications for GPU and AI/ML.
• Experience with networking technologies such as Cisco or Juniper; automation tools such as Terraform or Ansible; virtualization technologies such as KVM or Xen; and databases such as MongoDB or MySQL.
• Familiarity with open-source technologies such as Docker and Kubernetes, Kubernetes certifications (CKA/CKE), and the DigitalOcean API.
• Linux certifications such as RHCSA or RHCE.
• Experience with large CRM platforms such as Gainsight and Salesforce.

Responsibilities

• Develop and maintain deep expertise in DigitalOcean products and the evolving cloud ecosystem.
• Design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions to technical and non-technical stakeholders.
• Conduct technical consultations and workshops to help customers manage their cloud environments independently.
• Maintain knowledge of cloud infrastructure best practices and new technologies through cloud certifications and coursework.
• Manage and maintain DigitalOcean key accounts.
• Partner with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
• Conduct quarterly business reviews (QBRs), assess customer progress and needs, and align on growth strategies.
• Identify cost-reduction and performance-optimization opportunities and help customers make data-driven cloud investment decisions.
• Collaborate with Engineering, Marketing, Account Managers, and other internal teams to align customer needs with DigitalOcean’s strategic goals.
• Monitor customer usage trends proactively to identify risks and opportunities for growth and adoption.
• Represent the voice of the customer in product development and support processes.
• Coordinate with Engineering and Support to resolve escalations and technical challenges.
• Deliver presentations explaining DigitalOcean offerings and their benefits.
• Contribute to technical documentation and provide training for DigitalOcean teams and partners.
• Develop tools and scripts that improve the efficiency of Technical Account Management engagements.
• Keep current with industry trends and best practices to improve customer engagement strategies.

Benefits

• Reimbursement for relevant conferences, training, and education, subject to company policy.
• Benefits may include flexible time off, local team meetups, and mental health and well-being support; specific benefits and eligibility vary by location.
• Eligible employees may receive equity compensation, which may include a new-hire equity grant and, in participating countries, an opportunity to participate in the Employee Stock Purchase Program.
• This non-sales role is eligible to participate in DigitalOcean’s annual bonus plan; bonus amounts depend on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed