Technical Account Manager
About The Position
As a Technical Account Manager at AWC, you will work directly with technology partners and develop a deep understanding of their products and applications. You will learn how account management teams help users define requirements, how engineering teams use agile design and development methods to create value, and how project teams deliver solutions on time and within budget. The role is suited to an ambitious, curious, and resourceful learner who can achieve results independently and contribute as part of a team. The position involves supporting key accounts with technical solutions, collaborating with sales teams, teaching technical concepts, supporting industrial automation and control technologies, troubleshooting machines and networks, developing bills of material, demonstrating hardware and software, and documenting best practices. AWC describes its employee co-owners as building careers through continuous learning, customer service, and collaboration.
Requirements
- A two- or four-year technical degree; engineering is preferred.
- Five years of hands-on technical experience.
- Leadership experience as a team lead, mentor, or supervisor.
- Ability to see the big picture while managing execution details.
- Ability to work independently and contribute as a team member.
Nice To Haves
- An engineering degree is preferred.
Responsibilities
- Communicate how to implement technical solutions with key accounts.
- Work with inside and outside sales teams to implement technology solutions.
- Teach concepts ranging from basic electricity and motor control to SCADA database management and networking.
- Provide technical support for PLC, I/O, HMI, SCADA, drives, synchronized motion control, networking, WiFi, radios, motor controls, control panel design, and power distribution.
- Troubleshoot existing machines and networks to restore customer operations.
- Develop bills of material based on customer requirements.
- Demonstrate hardware and software.
- Document best practices and share them with colleagues.
- Manage a complex schedule as a motivated self-starter.
Benefits
- Employee Stock Ownership Plan (ESOP).
- 401(k) match.
- Competitive pay.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Employer-paid life insurance.
- Paid time off.
- Holiday pay.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
