Technical Account Manager, Commercial

Hypori

10d • $130,000 - $160,000

About The Position

Hypori is seeking a hands-on, customer-focused Technical Account Manager to support commercial accounts. The role serves as a trusted technical advisor for a portfolio of federal and commercial customers, owning the technical relationship from deployment through adoption, optimization, and renewal. The position works closely with Customer Success Managers, Sales Engineering, Product, Engineering, Support, and Sales, and reports to the SVP of Customer Success.

The Technical Account Manager helps ensure customer environments are correctly configured, fully adopted, and ready to expand. This includes supporting deployments across cloud, on-premises, and hybrid environments; advising on identity and access, application delivery, device policies, and networking; coordinating escalations and upgrades; and supplying documentation for security and compliance reviews. The role also contributes to renewals and expansions, trains customer teams, and develops reusable technical resources.

The position is remote or hybrid and involves travel of up to 20% to customer sites. Compensation is a base salary of $130,000–$160,000, commensurate with experience, plus a 10% annual performance bonus. Full-time employees receive medical, dental, and vision insurance, parental leave, life and disability packages, and a 401(k) plan with employer matching that begins vesting on the first day of employment.

Requirements

• At least 5 years of experience in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity.
• Hands-on experience with enterprise IT and security, including identity and access management (SSO, SAML, MFA), networking, and Linux or Windows administration.
• Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments.
• Track record of managing escalations across a portfolio of enterprise or government accounts.
• Ability to explain technical topics clearly to administrators, security teams, and executives.
• Proficiency with Salesforce, Jira, and Confluence.
• Authorized to work in the United States without visa sponsorship.

Nice To Haves

• Experience supporting the Department of War, Intelligence Community, or federal civilian agencies.
• Familiarity with FedRAMP, NIST SP 800-53, DISA STIGs, DoD Zero Trust, or CMMC.
• Experience with mobile, BYOD, VDI, MDM (such as Intune or Workspace ONE), or zero trust deployments.
• Security or cloud certifications such as Security+, CISSP, AWS, or Azure.
• Experience at a high-growth SaaS company.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of federal and commercial customers.
• Guide customers through deployment, configuration, and onboarding across cloud, on-premises, and hybrid environments.
• Advise on identity and access integration, including SSO, SAML, PIV/CAC, and directory services, as well as app delivery, device policies, and network configuration.
• Own technical escalations and work with Support, Engineering, and Product to resolve issues while keeping customers informed.
• Lead technical check-ins, platform health reviews, and the technical portion of QBRs alongside the Customer Success Manager.
• Monitor usage and environment health to identify risk early and recommend optimizations that drive adoption.
• Provide configuration evidence and documentation needed by security officers for ATO, accreditation, and compliance reviews.
• Plan and coordinate upgrades and new releases within each customer’s change control process.
• Train customer administrators and systems integrator staff to help their teams become self-sufficient.
• Bring customer feature requests and technical feedback to Product and Engineering, advocating for customer needs.
• Identify expansion opportunities and support renewals with Customer Success and Sales.
• Build reusable assets such as runbooks, deployment guides, and knowledge base articles.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Parental leave
• Life and disability packages
• 401(k) plan with employer-matching contributions that begin vesting on the first day of employment
• 10% annual performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed