Technical Account Manager - Senior Care (m/f/d)

voize

6d•Hybrid

About The Position

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-class technology with meaningful social impact. As Technical Account Manager - Senior Care, you will own the technical relationship with 10 to 15 of our largest care groups. You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes.

Requirements

Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS or health tech
Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups, with the ability to isolate issues across interconnected systems
Great communication skills across technical and executive audiences, from discussing an interface with an IT lead to aligning on a rollout with senior management
A structured, calm approach to managing multiple customers and open topics simultaneously, supported by data that demonstrates progress and impact
Professional German and comfortable English
Based in Germany
Willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support

Nice To Haves

Experience with care documentation systems is a plus

Responsibilities

Own the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders
Maintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves
Lead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operations
Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution
Identify recurring themes across customers and turn them into actionable feedback for Product and Engineering