Technical Account Manager, Inside Sales

IMCD Group B.V.

1d • Remote

About The Position

IMCD is creating a world of opportunity as a global leader in the formulation, sales and distribution of specialty chemicals and ingredients. Our story can be traced back to a small group of companies that came together in 1995 with a vision for the industry. Today, guided by the entrepreneurial spirit of our founders, we operate in more than 60 countries across six continents and proudly employ over 5,200 professionals. Our aim is to help our suppliers simplify and grow their business operations through our extensive local networks, market intelligence and technical expertise. Our customers benefit from direct access to a large portfolio of high-quality products, avoiding the complexity of dealing with multiple points of contact. As a responsible distributor of specialty chemicals, our strategy for growth is underpinned by balancing the needs of our people, the environment, and the communities within which we operate. We are rightfully proud of our team's diversity, which draws from a range of backgrounds and nationalities, and enables us to benefit from fresh perspectives and ways of problem-solving. (www.imcdgroup.com)

The Technical Account Manager, Inside Sales role blends technical expertise with sales acumen to manage client relationships, ensuring satisfaction by explaining complex products, solving technical issues, and identifying new sales opportunities within those accounts. This individual is accountable for executing sales functions in line with our Principal and Customer focused strategy, providing outstanding service, and driving business growth. This position will support our Pharmaceuticals business unit and is 100% remote, with minimal travel expected (10%).

Requirements

• Bachelor’s degree required with a preferred area of study in Chemistry, Chemical Engineering, Materials Science, or related technical degree.
• 0-2 years technical, lab, customer support, or inside sales experience.
• Strong foundational product/application knowledge.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular).
• Strong time management skills and the ability to prioritize work.

Nice To Haves

• Experience selling chemical or technical products.
• Experience with distribution sales.
• Experience with Salesforce.

Responsibilities

• Maintain relationships with existing, core, and target customers at the required level to ensure the continuance of sales growth and customer satisfaction.
• Partner with Technical Account Managers, Principal Managers, and technical experts to identify upsell/cross-sell opportunities, generate new revenue, and expand existing accounts in designated territory.
• Respond promptly to all leads and write call reports.
• Address technical and business challenges, ensuring successful adoption and use of the product.
• Identify future revenue opportunities with new/existing customers, in conjunction with Regional or National Sales Manager.
• Identify and document decision makers, within customer/prospect organization, in order to start the sales process.
• Grows earnings per designated sales goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level