Technical Account Manager

Audigent is seeking a Technical Account Manager to join their growing AdTech company. This role offers the opportunity to work in various business areas and diversify skillsets within a small team. The Technical Account Manager will be responsible for both internal and client-facing tasks, including technical account management, project management, and supporting clients in maximizing the success of their platform usage. The role also involves ensuring data integrity, troubleshooting, and facilitating team-level functions. Weekend work may be required, but flexibility is provided.

• Work primarily with Engineering teams to support project work, integrations, and implementations.
• Work across the trading and publisher teams to support publisher, brand, and agency partners in a timely manner, collaborating internally for alignment and support.
• Responsible for working closely with clients, partners, and internal teams to help maximize the success of their usage of the platform to support their audience monetization strategies.
• Must be willing to take initiative and dig into issues, troubleshooting, information gathering sometimes with limited information.
• Ensure data integrity is sound before it is delivered to the end client, identifying and notifying internal and external stakeholders if discrepancies are found.
• Deal/PMP performance troubleshooting.
• Requires some weekend work, taking no more than 5-10 minutes and will be flexible based on schedules, etc.
• Facilitate team level functions, including meetings, requirements gathering, backlog refinement, demos/reviews, and retrospectives.
• Hold the team accountable for delivery commitments. Help the team identify when deliverables are at risk of being missed and help the team determine possible solutions to ensure commitments are met.
• Provide visibility into the team's delivery plans and progress against plans to stakeholders.
• Strategic leadership of key initiatives designed to maximize the partnership potential.

• Technical Account Manager role
• Self-starter and motivated individual
• Experience in a small team environment
• Strong desire to diversify skillset and grow within the company
• Compensation: $85,000-$110,000 based on experience and qualifications
• Benefits: flexible office-remote work environment, flexible PTO, 401K, medical, dental, and vision
• Location: Pennsylvania, USA
• Internal and client-facing role
• Mix of technical account management and project management
• Work with Engineering teams for project work, integrations, and implementations
• Support publisher, brand, and agency partners
• Maximize success of clients' usage of the platform for audience monetization strategies
• Willingness to take initiative and troubleshoot issues with limited information
• Ensure data integrity and notify stakeholders of discrepancies
• Deal/PMP performance troubleshooting
• Some weekend work required, but flexible based on schedules
• Facilitate team-level functions such as meetings, requirements gathering, backlog refinement, demos/reviews, and retrospectives
• Hold team accountable for delivery commitments
• Provide visibility into delivery plans and progress to stakeholders
• Strategic leadership of key initiatives to maximize partnership potential

• Flexible office-remote work environment
• Flexible PTO
• 401K
• Medical, dental, and vision coverage
• Great growth potential and upward mobility