TECH SUPPORT IT/PD LIASON TECHNICIAN
About The Position
To act as a first level of support for Police Department information technology needs. This role ensures that technology systems, digital tools, and data driven solutions fully support law enforcement operations, officer safety, and community focused policing. By aligning IT capabilities with departmental needs, the liaison enhances efficiency, reliability, and strategic decision making. To act a second level of support for incoming calls to the IT Department for technical assistance and to install, support, and maintain PC hardware and software. Provide help desk assistance to city employees; troubleshoot problems and take corrective action; and to stay aware of advancements in technology as it relates to the city’s installed systems.
Requirements
- First level of support for Police Department information technology needs.
- Second level of support for incoming calls to the IT Department for technical assistance.
- Install, support, and maintain PC hardware and software.
- Provide help desk assistance to city employees.
- Troubleshoot problems and take corrective action.
- Stay aware of advancements in technology as it relates to the city’s installed systems.
Responsibilities
- Act as a first level of support for Police Department information technology needs.
- Ensure technology systems, digital tools, and data driven solutions fully support law enforcement operations, officer safety, and community focused policing.
- Align IT capabilities with departmental needs to enhance efficiency, reliability, and strategic decision making.
- Act as a second level of support for incoming calls to the IT Department for technical assistance.
- Install, support, and maintain PC hardware and software.
- Provide help desk assistance to city employees.
- Troubleshoot problems and take corrective action.
- Stay aware of advancements in technology as it relates to the city’s installed systems.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
