Intern, Tech Support Engineer (Hopkins, MN)

Digi International • Hopkins, MN

59d • Hybrid

About The Position

The Technical Support Engineer internship is designed to provide exposure to a variety of Digi’s products and processes a Support Engineer would perform under supervision of Digi IT leadership. This opportunity includes learning about Digi’s hardware offerings, learning about ticketing and phone systems, assisting customers in troubleshooting Digi equipment via phone and email, creating customer facing knowledge base articles or other documentation, and helping with internal project work related to the department. In addition, the intern will be required to complete routine updates for leadership and a capstone presentation on their work performed and conclusions made to be presented to Digi IT leadership and for their use within any college program requiring them to highlight their experience.

Requirements

• College student actively enrolled and working towards a degree in information systems, engineering, or computer science.
• Knowledge of networking principles such as Ethernet, TCP/IP, IPSec, and Firewalls.
• Proactive approach to learning new software and products.
• Strong interpersonal skills including verbal and written communication skills.
• Ability to learn and effectively utilize customer support tools/resources.
• Ability to work under direct supervision and independently to meet timelines.
• Solid understanding of Microsoft solutions including Teams, Word, Excel, PowerPoint, etc.

Nice To Haves

• Information Technology work experience.
• Information Technology certification or studying in preparation of taking a certification exam.

Responsibilities

• Respond to and resolve daily customer support requests; which include phone and email support.
• Assist in handling live queue calls as needed
• Maintain high level of customer satisfaction
• Responsibilities may include technical consultation on projects and helping other team members accomplish their respective technical tasks
• Learn and test new products and technologies as it relates to the Digi product line
• Maintain clear and concise ticket documentation with all required data and fields
• Escalate service requests and issues appropriately, and work with engineering teams to resolve the issues

Benefits

• This is an exciting opportunity for a college student studying information technology, engineering, or computer science to make an impact on this business by learning about new technologies and gaining experience working in a customer facing role. Work with our team and gain experience as you consider a future in information technology.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed