Tech Specialist 1 - Community & Hospitality

M.C. Dean, Inc•Las Vegas, NV

49d•Onsite

About The Position

M.C. Dean is seeking a Tech Specialist 1 to join their Security and Electronic Systems (SES) business unit. This role focuses on designing, engineering, integrating, operating, and maintaining electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers. The Tech Specialist 1 will specifically assist in the design, installation, commissioning, troubleshooting, and servicing of integrated low voltage systems for high-net-worth residential estates, private residential communities, and member clubs. This is a field-forward role requiring significant on-site presence in occupied residences and amenity spaces, emphasizing discretion, cleanliness, and aesthetic quality alongside system performance. The role supports a full stack of systems including video surveillance, access control, perimeter detection, network, radio, and distributed audio, serving as a technical point of contact for clients and contractors.

Requirements

6+ years of experience with a High School Diploma or 4+ years of experience with an Associate's degree.
Reliable attendance at customer site during work hours.
5+ years installing and servicing commercial or residential low voltage security systems, with at least 2 years in residential, estate, or private community environments.
Demonstrated experience with at least two of: enterprise VMS (Genetec, Milestone, Avigilon, or equivalent), access control (Software House, Salto, LenelS2, Brivo, or equivalent), IP camera platforms (i-PRO, Axis, Hanwha, or equivalent).
Working knowledge of IP networking: addressing, VLANs, PoE, switching, and use of standard diagnostic tools.
Proficiency with structured cabling standards, testing, and certification.
Comfortable working from ladders and lifts, in crawlspaces and attics, in trenches, and outdoors in variable weather.
Valid driver's license and a clean driving record.
Ability to pass an extended background check and to work in environments requiring signed non-disclosure agreements.
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.

Nice To Haves

Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
CCST certification
Security+ certification

Responsibilities

Install and terminate cameras, access control hardware, intercoms, wireless links, enclosures, and supporting infrastructure at interior and exterior locations.
Build and dress outdoor enclosures to weatherproof standard, including gasketing, ventilation, cable entry sealing, surge protection, and grounding.
Terminate and test copper and fiber (fusion splicing, LC/SC termination, OTDR and light-source testing), and document all results.
Configure and commission edge devices: IP cameras, encoders, media converters, PoE and industrial switches, controllers, readers, and IP intercoms.
Install and verify off-grid and remote power systems (solar controllers, battery banks, DC distribution, surge and lightning protection).
Configure and maintain enterprise VMS and access control platforms, including camera onboarding, license management, retention and archiver configuration, user roles, and third-party plugin integration.
Support cloud-managed and traditional network deployments: VLAN and subnet assignment, PoE budgeting, switch and AP configuration, and basic firewall rule verification.
Program and test two-way radio systems, including handhelds, mobiles, repeaters, and dispatch software.
Configure networked audio systems, amplifiers, and IP media players in residential and amenity spaces.
Diagnose failed or degraded devices to root cause across power, pathway, cable, network, and configuration layers, and repair or replace in a single visit wherever possible.
Respond to escalated service calls, including after-hours and weekend coverage on a rotating basis.
Recommend remediation for issues that cannot be resolved in the field, with enough detail to support a scoped proposal.
Produce as-built drawings, device schedules, IP address plans, rack and closet elevations, and labeling that matches the field condition.
Complete daily field reports, punch lists, and closeout packages.
Train owners, estate staff, and security personnel on daily operation of delivered systems.
Communicate professionally with principals, household staff, and their representatives, and maintain strict confidentiality regarding client identity, property layout, security posture, and system vulnerabilities.