Tech Services Delivery Manager-Platform Services

Truist•Atlanta, GA

About The Position

Truist is seeking a senior individual contributor to lead end-to-end execution of high-impact, cross-functional initiatives within Platform Services. The role translates strategic goals into coordinated delivery, manages technical plans and capability roadmaps, surfaces risks, resolves cross-team blockers, and promotes accountability from planning through implementation. It consolidates Platform Services metrics and executive-ready commentary for governance and committee reporting. The role works across engineering, product, security, infrastructure, architecture, compliance, SRE, and DevSecOps stakeholders. It requires understanding of cloud-native architectures, DevOps pipelines, automation, infrastructure delivery, and technical dependencies across areas such as compute platforms, container orchestration, API gateways, CI/CD, secrets management, observability, and compliance tooling. The delivery leader influences outcomes without relying on positional authority and communicates effectively with technical teams and executives. The position also ensures delivery follows Truist’s Software Delivery Lifecycle, Program Management Lifecycle, Enterprise Change Management, and applicable risk, audit, and regulatory expectations. It supports operational readiness through runbooks, SLOs, documentation, compliance evidence, release planning, change windows, and support readiness.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
At least 7 years of professional experience in infrastructure engineering.
Advanced knowledge of enterprise infrastructure technologies, including cloud, network, database, storage, platform, computing, and middleware.
Ability to work in English; English fluency is required.
The employer will not sponsor work visa status or employment authorization and will not provide immigration-related support for this position.

Nice To Haves

At least 7 years of technical program or delivery management experience in enterprise IT, platform engineering, DevOps, or infrastructure organizations.
Understanding of cloud infrastructure such as AWS, Azure, or GCP.
Experience with CI/CD tools such as GitHub Actions, Jenkins, or ArgoCD.
Experience with infrastructure-as-code and automation tools such as Terraform, Ansible, or ServiceNow workflows.
Experience with container platforms such as Kubernetes or OpenShift.
Familiarity with security and observability tools such as Vault, Prometheus, OpenTelemetry, or Splunk.
Proven ability to drive multiple concurrent efforts with complex interdependencies.
Strong written communication, stakeholder influence, and risk management skills.
Experience with Jira, Rally, or Confluence for tracking and reporting.
Exposure to internal developer portals and platform product management.
Background in software engineering, platform operations, or systems architecture.
Experience in compliance-heavy environments, including NIST, SOX, FFIEC, or ISO.

Responsibilities

Own delivery plans and quarterly roadmaps for platform initiatives, defining scope, milestones, dependencies, and critical paths across teams.
Facilitate execution of large cross-functional programs, including cloud platform migrations, automation rollouts, observability frameworks, and policy-as-code enforcement.
Run planning, standups, backlog grooming, and retrospectives using delivery-focused practices.
Drive structured execution using SAFe, Scrum, Kanban, or hybrid delivery models.
Compile and consolidate Platform Services metrics, status commentary, risks, and updates for committee reports and executive governance discussions.
Partner with engineering and architecture teams to understand solution architectures, identify dependencies, and anticipate integration risks.
Coordinate infrastructure provisioning, cloud resource dependencies, API interfaces, and migration activities across teams.
Identify and resolve systems-level blockers, such as IAM constraints, security reviews, and cross-environment sequencing.
Facilitate Program Increment planning, Scrum of Scrums, and Inspect & Adapt workshops.
Drive continuous improvement across Agile teams and Agile Release Trains.
Serve as the delivery point of contact for executive stakeholders, product managers, engineering leads, and governance teams.
Track progress using metrics such as burndown, velocity, risk registers, and percentage complete, and communicate status in an actionable format.
Manage stakeholder expectations with transparency and accountability.
Ensure delivery includes operational artifacts such as runbooks, SLOs, documentation, and compliance evidence.
Partner with SRE, DevSecOps, and other stakeholders to validate operational requirements before deployment.
Coordinate release planning, change windows, and support readiness across environments.
Track and report Agile Release Train metrics, including feature progress, team velocity, predictability, and risk burndown.
Design, build, manage, and implement enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
Develop and apply automation, monitoring, and optimization techniques to support infrastructure availability and performance.
Manage large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
Collaborate with cross-functional teams and external partners to integrate technologies and improve infrastructure standards and processes.
Troubleshoot and resolve complex infrastructure performance and reliability issues.
Ensure compliance with technology strategies, standards, governance, and regulatory requirements.
Review infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
Provide technical guidance, training, and direction to infrastructure teams and lower-level technical professionals.
Influence stakeholders in support of business and technical strategic objectives.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.