Tech Services Manager
About The Position
The Technical Services Manager/Facility Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees facility equipment maintenance, troubleshooting, repairs, and scheduled maintenance, while leading and training a team of hourly technicians. The position involves working in a fast-paced, multi-faceted hospitality environment that can be noisy and distracting. The typical work week is Monday through Friday, 8 a.m. to 6 p.m., with weekends and evenings as needed and on-call availability for emergencies during business hours.
Requirements
- Must be at least 21 years of age.
- At least 3 years of relevant experience in building maintenance.
- Ability to move lane maintenance equipment weighing approximately 250 pounds, climb ladders, and perform the physical tasks required to repair, clean, and maintain facility machines and equipment.
- Ability to lead a team in creating a memorable guest experience.
- Demonstrated leadership capabilities.
- Willingness to work in a fast-paced, noisy environment with distracting conditions.
- Ability to communicate effectively, orally and in writing, about job responsibilities.
- Ability to work the typical schedule of Monday through Friday, 8 a.m. to 6 p.m., with weekends and evenings as needed, and be on call for emergencies during business hours.
Nice To Haves
- Knowledge of bowling and pinsetters.
Responsibilities
- Develop and lead a team of 3–6 hourly team members to exceed guest expectations.
- Maintain, troubleshoot, and repair facility equipment.
- Perform scheduled maintenance duties and respond to trouble calls.
- Provide proactive leadership to ensure positive guest experiences.
- Provide hands-on training to technicians.
- Oversee business operations from minor details to the overall picture.
Benefits
- Competitive salary
- Quarterly bonus program
- Health, dental, vision, and long- and short-term disability benefits
- Employee Assistance Program
- Buster’s Legacy Fund, which supports team members during difficult times
- 401(k) matching plan
- Free food
- Free gameplay
- Multiple managers per shift as part of a large leadership team
- Fun work environment
- Career growth opportunities across Dave & Buster’s and Main Event Entertainment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
