Tech Services Manager

Dave & Buster's•Tulsa, OK

About The Position

The Technical Services Manager/Facility Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from minor details to the big picture, and involves leading a team of 3–6 hourly team members in a fast-paced hospitality environment. The position is hands-on and includes maintaining, troubleshooting, and repairing facility equipment; completing scheduled maintenance; responding to trouble calls; and training technicians. The typical work week is Monday through Friday, 8 a.m. to 6 p.m., with weekends and evenings as needed and on-call availability for emergencies during business hours. The work can involve walking five miles per shift, working an average of 50 hours per week, and handling a fast-paced, noisy environment with distracting conditions.

Requirements

Must be at least 21 years of age.
At least 3 years of relevant building maintenance experience.
Ability to move lane maintenance equipment weighing approximately 250 pounds, climb ladders, and perform the physical work required to repair, clean, and maintain facility machines and equipment.
Ability to lead a team in creating memorable guest experiences.
Demonstrated leadership capabilities.
Ability to work in a fast-paced, noisy environment with distracting conditions.
Ability to communicate effectively, orally and in writing, regarding job responsibilities.
Ability to handle high-volume days, walk five miles per shift, and work an average of 50 hours per week.

Nice To Haves

Knowledge of bowling and pinsetters.

Responsibilities

Provide leadership, supervision, and direction on strategic initiatives and operating standards.
Develop and lead a team of 3–6 hourly team members to exceed guest expectations.
Maintain, troubleshoot, and repair facility equipment.
Perform scheduled maintenance duties and respond to trouble calls.
Provide proactive leadership to ensure positive guest experiences.
Provide hands-on training to technicians.
Oversee business operations, from minor details to broader priorities.
Work weekends and evenings as needed and be on call for emergencies during business hours.