Lead - Platform Services

ZS • New York, NY

2d • Hybrid

About The Position

The Lead - Platform Services will join the ZAIDYN Medical team in Princeton, New Jersey, with a primary focus on go-to-market activities across the ZAIDYN Medical portfolio. ZAIDYN Medical is ZS’s medical affairs technology, AI, and analytics platform, with products that help medical affairs organizations identify care gaps, understand and engage experts, generate scientific and medical insights, enable field medical teams, and measure impact.

The role partners with ZS client service teams, clients, and product teams to identify opportunities, shape solutions, develop proposals, conduct product demonstrations, and expand adoption across clients. The Lead also supports selected client engagements, helping carry solutions from requirements and configuration through rollout and ongoing delivery, and ensuring continuity between proposed and delivered solutions. The position is hybrid, with work from home and on-site presence at client or ZS offices, and travel as needed for client-facing work.

Requirements

• Bachelor’s degree with strong academic performance.
• 5–8 years of relevant experience; pharma/life sciences experience is required.
• Strong interest in client development, solutioning, and go-to-market activities.
• Experience supporting client discussions, proposals, solution development, or other commercial activities.
• Strong verbal and written communication skills, including the ability to communicate complex ideas clearly and effectively.
• Ability to develop clear, structured, compelling client-facing presentations and proposals.
• Confidence leading client meetings, working sessions, presentations, and product demonstrations.
• Strong problem-solving skills and ability to structure ambiguous client and business questions.
• Ability to understand data sources, analytical approaches, and technology capabilities and translate them into business value for clients.
• Strong organizational skills and ability to manage multiple opportunities and workstreams in parallel.
• Strong attention to detail and commitment to high-quality work.
• Ability to collaborate effectively across client service, product, and global delivery teams.
• Fluency in English.
• Client-first mentality, intense work ethic, collaborative spirit, and problem-solving approach.
• Candidates must be authorized to work in the United States without current or future employer visa sponsorship.
• An online application including a full set of official or unofficial transcripts is required for consideration.

Nice To Haves

• An advanced degree.
• Exposure to medical affairs areas such as field medical/MSLs, KOL engagement, medical insights, congress planning, or scientific communications.
• Familiarity with HCP data, KOL intelligence, medical affairs analytics, or healthcare technology platforms.

Responsibilities

• Partner with ZS client service teams to identify and shape opportunities for ZAIDYN Medical across new and existing clients.
• Lead product demonstrations and capability discussions, connecting ZAIDYN Medical solutions to clients’ medical affairs priorities and business needs.
• Support client discovery discussions to understand business needs and recommend appropriate ZAIDYN Medical capabilities and solutions.
• Develop proposals and RFP responses, including solution definition, scoping, pricing inputs, and SOW development.
• Develop and maintain go-to-market materials across the ZAIDYN Medical portfolio, including capability presentations, case studies, newsletters, proposals, and other enablement content.
• Build strong working relationships with client service teams and provide product and solution expertise for client conversations.
• Support expansion within existing clients by identifying opportunities to introduce additional ZAIDYN Medical capabilities and use cases.
• Partner with product teams to bring client and market feedback into product discussions and inform future capabilities and priorities.
• Stay current on the ZAIDYN Medical portfolio, medical affairs use cases, and relevant market trends.
• Support selected client engagements from requirements and solution configuration through rollout and ongoing delivery, maintaining continuity between the proposed and delivered solution.
• Lead client working sessions, solution walkthroughs, and readouts as needed.
• Coordinate with global delivery teams to align scope, priorities, timelines, and deliverables.
• Review client-facing analyses, presentations, and deliverables to ensure clarity, accuracy, and quality.

Benefits

• Comprehensive total rewards package supporting health and well-being, financial future, time away, and professional development.
• Skills-building programs and professional development opportunities.
• Multiple career progression paths and internal mobility opportunities.
• Flexible and connected hybrid working model.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior