Tech Intern

Kalamazoo Public Library•Kalamazoo, MI

6d•Onsite

About The Position

Tech Interns are assigned to work at Central to provide computer and technology support to patrons using public computers and library digital services. They help patrons with computer applications, internet access, library systems, digital services, WiFi connectivity, printing, and account funds. Interns also set up and operate audiovisual equipment for library and external group use in public meeting rooms, maintain and report library-use statistics, and follow library policies and procedures. Other tasks may be assigned.

Requirements

Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
Must be available for weekday morning shifts.
Knowledge of PC and Mac computer systems.
Competency with Microsoft Office 2010 products and internet techniques, including email, browsers, downloading, and uploading, and ability to provide instruction in their use.
Ability to move throughout the library assisting patrons.
Excellent customer service skills.
Ability to communicate clearly and professionally with library staff and a diverse patron population.
Evidence of excellent attendance, punctuality, and dependability.
Must have reliable transportation.
A completed employment application and resume are required for consideration.

Responsibilities

Provide support for patrons using public computers and the digital lab, including Microsoft Office 2010 applications, internet browsers and email, library public-access and printing systems, and library digital services and collections.
Provide WiFi connectivity support to patrons in the library.
Assist with patron inquiries, including printing help and adding funds to library accounts.
Refer inquiries beyond the scope of technology assistance to reference staff.
Ensure public internet usage rules are consistently followed.
Report computer problems to IT and behavioral or computer-usage issues to security or the appropriate party.
Set up and operate audiovisual equipment for library and external group use in public meeting rooms.
Process and display newspapers during weekend shifts.
Maintain library-use statistics and report on types of questions and frequency of requests.
Demonstrate knowledge of and adherence to KPL policies and procedures.
Complete other tasks as assigned.