Tech Intern

Kalamazoo Public Library•Kalamazoo, MI

6d•Onsite

About The Position

Tech Interns work at Central to provide computer and technology support to patrons using public computers and library digital services. They assist patrons with computer, internet, printing, account-funding, WiFi, and digital-service questions; refer questions beyond the scope of technology assistance to reference staff; and help ensure internet-use rules are followed. Interns also report computer, security, or behavioral problems to the appropriate party, set up and operate audiovisual equipment in public meeting rooms, process and display newspapers during weekend shifts, and maintain statistics on library use and patron questions. They are expected to follow library policies and procedures and complete other assigned tasks. The starting wage is $16.00. Applicants must be enrolled in a degree program in Information Technology, Computer Science, or a related field, and must be available for weekday morning shifts. A completed employment application and resume are required. Applications are accepted until positions are filled.

Requirements

Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
Available for weekday morning shifts.
Knowledge of PC and Mac computer systems.
Competency with Microsoft Office 2010 products and internet techniques, including email, browsers, downloading, and uploading, and ability to instruct others in their use.
Ability to move throughout the library while assisting patrons.
Excellent customer service skills.
Ability to communicate clearly and professionally with library staff and a diverse patron population.
Evidence of excellent attendance, punctuality, and dependability.
Reliable transportation.
Completed employment application and resume required for consideration.

Responsibilities

Provide patrons with computer and technology support for public computers and the digital lab, including Microsoft Office 2010, internet browsers and email, public access and print systems, and library digital services and collections.
Assist patrons with WiFi connectivity in the library.
Help patrons with user inquiries, including printing assistance and adding funds to library accounts.
Refer inquiries beyond the scope of technology assistance to reference staff.
Ensure public internet usage rules are consistently followed.
Report computer problems to IT and behavioral or computer-usage concerns to security.
Set up and operate audiovisual equipment for library and external group use in public meeting rooms.
Process and display newspapers during weekend shifts.
Maintain library-use statistics and report on the types and frequency of patron questions and requests.
Demonstrate knowledge of and adherence to library policies and procedures.
Complete other tasks as assigned.