Tech II - Ambulatory Pharmacy

Cencora•Reading, PA

5d•Onsite

About The Position

This is a full-time, onsite Pharmacy Technician position at Reading Hospital 5th Avenue Pharmacy, 420 S 5th Avenue, Reading, PA 19611. The role consists of 8- to 10-hour shifts with rotating weekends and holidays, with a minimum pay rate of $22 per hour. The Pharmacy Technician is a positive, team-oriented professional who delivers customer service and patient care while managing multiple priorities, adapting to changing demands, using technology, and communicating with patients, providers, and colleagues. The technician supports prescription processing and patient services, including creating patient profiles, entering prescription and insurance information, resolving insurance and reimbursement issues, preparing medications for pharmacist review, handling inventory and orders, and assisting with prescription claims. The role also includes answering and triaging calls, operating the point-of-sale system, helping pharmacists with therapeutic consultations, resolving adjudication issues with pharmacy benefit managers, and delivering medications and supplies through concierge and curbside programs.

Requirements

Normally requires at least two years of directly related and progressively responsible pharmacy experience.
A Pennsylvania Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required.
Ability to build positive relationships through effective communication and collaboration.
Ability to work quickly and accurately under time and volume constraints.
Ability to resolve patient issues quickly and creatively to improve customer satisfaction.
Familiarity with pharmaceutical products, services, and drug interactions.
Strong organizational skills and attention to detail.
Good analytical skills.
Proficiency with pharmacy management systems.
Proficiency with Microsoft M365 software applications for productivity, reporting, and communication.

Nice To Haves

Pharmacy technician certification from a national technical certification organization, such as PTCB or a comparable national certification.
Spanish-language proficiency.

Responsibilities

Create patient profiles in the pharmacy information system.
Communicate with patients, prescribers, and staff to resolve problems or answer questions.
Enter prescription plan information in patient profiles for processing and adjudication.
Enter new patient prescription information into the pharmacy information system.
Address insurance, reimbursement, and payment issues by communicating with insurance providers, patients, and pharmacists.
Participate in achieving Ambulatory Pharmacy business goals and metrics.
Retrieve and prepare medication for pharmacist review and verification.
Submit and receive orders and place inventory in stock.
Answer inbound telephone calls and triage them to appropriate staff based on the nature of the call.
Operate the point-of-sale system.
Assist with reviewing and handling adjudicated prescription claims to ensure appropriate reimbursement, co-pay, and related financials; follow up on claims deemed inappropriate as directed.
Provide pharmacists with required information for therapeutic consultations with patients.
Work with Pharmacy Benefit Manager companies to resolve plan- and patient-specific adjudication issues.
Deliver medications and pharmaceutical supplies to patients through concierge prescription and curbside programs.
Perform related duties as assigned.