Tech II - Ambulatory Pharmacy

Cencora•Reading, PA

6d•$22•Onsite

About The Position

This is an onsite, full-time Pharmacy Technician position at Reading Hospital 5th Avenue Pharmacy in Reading, Pennsylvania. The role consists of 8- to 10-hour shifts with rotating weekends and holidays, and offers a minimum wage of $22 per hour. The Pharmacy Technician is a positive, team-oriented professional focused on outstanding customer service and patient care. The role requires managing multiple priorities, adapting to changing demands, using technology effectively, and communicating clearly with patients, providers, and colleagues.

Requirements

Normally, at least two years of directly related and progressively responsible pharmacy experience.
A Pennsylvania Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required.
Ability to build positive relationships through effective communication and collaboration.
Ability to work quickly and accurately under time and volume constraints.
Ability to resolve patient issues quickly and creatively to improve customer satisfaction.
Familiarity with pharmaceutical products, services, and drug interactions.
Strong organizational skills and attention to detail.
Good analytical skills.
Proficiency with pharmacy management systems.
Proficiency with Microsoft M365 applications for productivity, reporting, and communication.

Nice To Haves

Pharmacy technician certification from a national technical certification organization, such as PTCB or a comparable organization.
Spanish-language proficiency.

Responsibilities

Create patient profiles in the pharmacy information system.
Communicate with patients, prescribers, and other staff to resolve problems or answer questions.
Enter prescription plan information into patient profiles for prescription processing and adjudication.
Enter new patient prescription information into the pharmacy information system.
Address insurance, reimbursement, and payment issues by communicating with insurance providers, patients, and pharmacists.
Participate in achieving Ambulatory Pharmacy business goals and metrics.
Retrieve and prepare medications for pharmacist review and verification.
Submit and receive orders and place inventory in stock.
Answer inbound calls and triage them to appropriate staff based on their nature.
Operate the point-of-sale system.
Assist with reviewing and handling adjudicated prescription claims to ensure appropriate reimbursement, copay, and related financials; follow up on claims deemed inappropriate as directed.
Provide pharmacists with information needed for therapeutic consultations with patients.
Work with Pharmacy Benefit Manager companies to resolve plan- and patient-specific adjudication issues.
Deliver medications and pharmaceutical supplies to patients through concierge prescription and curbside programs.
Perform related duties as assigned.