Tech I - Lab Support Services (Float Pool)

Mayo Clinic•Phoenix, AZ

11d

About The Position

The Lab Support Services Tech is an interdisciplinary team member who provides a range of services in clinic and hospital-based laboratories, including direct patient care. Duties may include venipuncture and post-care of phlebotomy sites, specimen collection and processing, receiving desk and scheduling duties, waived point-of-care testing, assistance with difficult sticks, and other services specific to the work area. The role maintains positive patient identification and ensures specimen collection and preparation are safe, accurate, professional, and timely. Work may also include preparing containers with reagents or specimens, storing and transporting specimens, order entry, retrieving and verifying patient collection data and special notations, and specialty collections. The Tech must work independently and collaboratively in a fast-paced environment, prioritize collection and workload needs, and follow standard precautions, infection control practices, isolation techniques, and established Mayo Clinic Department of Laboratory Medicine and Pathology procedures. The position uses computer information systems and requires critical thinking, professional communication, confidentiality, trustworthiness, empathy, and the ability to remain calm and communicate positively in stressful situations. The Tech interacts professionally with patients, families, physicians, allied health staff, and visitors. Flexible hours and schedule changes may be needed to meet workload demands. Physical requirements include lifting, prolonged standing, and pushing and pulling laboratory equipment and patient wheelchairs. Other job-related duties may be assigned.

Requirements

High school diploma or GED.
Meet one of the following qualification pathways: completion of a phlebotomy or medical assistant program or equivalent, such as being a new phlebotomy graduate; or three years of phlebotomy or medical-assisting work experience in a healthcare setting; or certification by a national phlebotomy or medical-assisting association such as ASCP, AMT, or NHA, plus one year of clinical experience.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to accommodate flexible hours and schedule changes to meet workload demands.
Familiarity with lifespan growth and development, basic anatomy and physiology, and basic medical terminology.
Adaptability and strong organizational skills.
Effective and professional interpersonal skills when working with physicians, coworkers, and patients.
Ability to accurately read specimen labels and follow standard operating procedures.
Ability to perform general troubleshooting and problem-solving related to laboratory procedures.
Ability to communicate effectively both verbally and in writing.
Ability to distinguish colors.
Ability to exercise caution to avoid potential exposure to hazards.
Physical ability to lift, stand for long periods, and push and pull laboratory equipment and patient wheelchairs.
A resume must be included with the application.
Foreign-trained laboratory personnel must provide a detailed equivalency high school evaluation showing a U.S.-equivalent degree, at the applicant's expense.

Nice To Haves

Prior experience with phlebotomy, specimen processing, or clinical laboratory work.

Responsibilities

Perform venipuncture and provide appropriate post-care of phlebotomy sites.
Collect, identify, prepare, process, receive, store, and transport specimens safely, accurately, professionally, and in a timely manner.
Perform waived point-of-care laboratory testing and assist with difficult sticks.
Carry out receiving desk and scheduling functions as needed.
Prepare containers with reagents or specimens for ordered testing, storage, or transport when required.
Perform order entry and retrieve and verify patient collection data and special notations using appropriate sources.
Perform specialty collections as needed.
Prioritize specimen collection and workload in response to requests and work-area needs.
Follow standard precautions, infection control practices, isolation techniques, and established standard operating procedures.
Use computer information systems in daily work.
Communicate professionally with patients, families, physicians, allied health staff, visitors, and coworkers, including answering the telephone and providing information appropriately.
Maintain confidentiality and trustworthiness and respond effectively and empathetically to stressful or emotional situations.
Perform other job-related duties as assigned.