Tech I - Lab Support Services (Float Pool)

Mayo Clinic • Phoenix, AZ

11d • $20 - $26

About The Position

The Lab Support Services Tech is an interdisciplinary team member who performs a wide range of services in clinic- and hospital-based laboratories with direct patient care. Duties include venipuncture and post-care of phlebotomy sites, specimen collection and processing, receiving-desk duties, scheduling, waived point-of-care testing, assisting with difficult sticks, and other services specific to the work area. The role maintains positive patient identification and collects and prepares specimens accurately, safely, professionally, and promptly. It may include preparing containers with reagents or specimens for testing, storage, or transport; order entry; retrieving and verifying patient collection data and special notations; and specialty collections.

The technician works independently and as part of a team in a fast-paced environment, cooperates with coworkers, and prioritizes collections and workload in response to work-area needs. The role uses standard precautions, infection control, and appropriate isolation techniques; works with computer information systems daily; and follows Mayo Clinic Department of Laboratory Medicine and Pathology standard operating procedures. The technician communicates professionally with patients, families, physicians, allied health staff, and visitors, including by telephone. The position requires confidentiality, trustworthiness, empathy, and the ability to remain calm and manage stressful or emotional situations. Other job-related duties may be assigned. Flexible hours and schedule changes may be required to meet workload demands.

Applicants must include a resume. Visa sponsorship is unavailable, and the position does not participate in the F-1 STEM OPT extension program. Foreign-trained laboratory personnel must provide a detailed high-school equivalency evaluation documenting the U.S.-equivalent degree at their own expense.

Requirements

• High school diploma or GED.
• Completion of a phlebotomy or medical assistant program or equivalent, such as being a new phlebotomy graduate; or three years of phlebotomy/medical-assisting work experience in a healthcare setting; or certification by a national phlebotomy or medical-assisting association (such as ASCP, AMT, or NHA) and one year of clinical experience.
• Ability to work flexible hours and accommodate schedule changes to meet workload demands.
• Effective, professional interpersonal skills when working with physicians, coworkers, and patients.
• Ability to accurately read specimen labels and follow standard operating procedures.
• Ability to perform general troubleshooting and problem-solving regarding laboratory procedures.
• Ability to communicate effectively both verbally and in writing.
• Ability to distinguish colors and exercise caution to avoid potential exposure to hazards.
• Physical ability to lift, stand for long periods, and push and pull laboratory equipment and patient wheelchairs.
• A resume must be included with the application.
• Foreign-trained laboratory personnel must provide a detailed high-school equivalency evaluation showing the U.S.-equivalent degree, at their own expense.

Nice To Haves

• Prior experience with phlebotomy, specimen processing, or clinical laboratory work.
• Familiarity with lifespan growth and development, basic anatomy, physiology, and basic medical terminology.
• Adaptability and strong organizational skills.

Responsibilities

• Perform venipuncture and provide appropriate post-care of phlebotomy sites.
• Collect, process, receive, and prepare specimens while maintaining positive patient identification and following safety and accuracy requirements.
• Perform receiving-desk and scheduling functions, waived point-of-care laboratory testing, and assistance with difficult sticks.
• Prepare containers with reagents or specimens for ordered testing, storage, and internal laboratory transport or shipping, as required.
• Perform order entry and retrieve and verify patient collection data and special notations using appropriate sources.
• Perform specialty collections and other services specific to the work area.
• Prioritize specimen collections and workload in response to requests and work-area needs, working independently and cooperatively with coworkers.
• Apply standard precautions, infection control, and proper isolation techniques.
• Use computer information systems and follow established directions and laboratory standard operating procedures.
• Communicate professionally with patients, families, physicians, allied health staff, visitors, and callers; maintain confidentiality and respond empathetically in stressful situations.
• Perform other job-related duties as assigned.

Benefits

• Medical coverage with multiple plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSA pre-tax savings accounts for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED