Tech I - Lab Support Services (Float Pool)

Mayo Clinic • Phoenix, AZ

11d • $20 - $26

About The Position

The Lab Support Services Tech works as an interdisciplinary team member in clinic- and hospital-based laboratories, performing a range of services that may include direct patient care, venipuncture, post-phlebotomy care, specimen collection and processing, receiving desk duties, scheduling, waived point-of-care testing, assistance with difficult blood draws, and other duties specific to the work area. The role maintains positive patient identification and handles specimen collection and preparation safely, accurately, professionally, and promptly. Duties may also include preparing containers with reagents or specimens, storing and transporting specimens, entering orders, retrieving and verifying patient collection data and special notations, and performing specialty collections.

The technician works independently and as part of a team in a fast-paced environment, prioritizes specimen collection and workload, and follows standard precautions, infection-control practices, isolation techniques, and laboratory standard operating procedures. The role uses computer information systems daily and requires critical thinking, professional communication, confidentiality, trustworthiness, empathy, and composure when dealing with stressful or emotional situations. The technician interacts professionally with patients, families, physicians, allied health staff, and visitors, and performs other related duties as assigned. Flexible hours and schedule changes may be needed to meet workload demands. Physical requirements include lifting, standing for extended periods, and pushing or pulling laboratory equipment and patient wheelchairs.

Requirements

• High school diploma or GED.
• Completion of a phlebotomy or medical assistant program, or equivalent such as being a new phlebotomy graduate; or three years of phlebotomy or medical assisting work experience in a healthcare setting; or national certification in phlebotomy or medical assisting (such as ASCP, AMT, or NHA) and one year of clinical experience.
• Ability to work independently and collaboratively in a fast-paced environment.
• Effective, professional interpersonal skills when working with physicians, coworkers, and patients.
• Ability to accurately read specimen labels and follow standard operating procedures.
• Ability to troubleshoot and solve problems related to laboratory procedures.
• Ability to communicate effectively verbally and in writing.
• Ability to distinguish colors and exercise caution to avoid potential exposure to hazards.
• Physical ability to lift, stand for extended periods, and push or pull laboratory equipment and patient wheelchairs.
• A resume must be included with the application.
• Foreign-trained laboratory personnel must provide a detailed high-school equivalency evaluation, including the U.S.-equivalent degree, at the applicant's expense.

Nice To Haves

• Prior experience with phlebotomy, specimen processing, or clinical laboratory work.
• Familiarity with lifespan growth and development, basic anatomy, physiology, and basic medical terminology.
• Ability to adapt and stay well organized.

Responsibilities

• Perform venipuncture and provide appropriate post-care of the phlebotomy site.
• Collect and process specimens and perform receiving desk and scheduling duties.
• Perform waived point-of-care laboratory testing and assist with difficult blood draws.
• Maintain positive patient identification during specimen collection and preparation.
• Prepare specimens and containers as needed for testing, storage, and transport to internal laboratory areas.
• Perform order entry and retrieve and verify patient collection data and special notations using appropriate sources.
• Perform specialty collections as needed.
• Prioritize specimen collection and workload in response to requests and work-area needs.
• Follow standard precautions, infection-control practices, isolation techniques, and laboratory standard operating procedures.
• Use computer information systems and apply critical thinking to ensure services follow established directions and guidelines.
• Communicate professionally, including answering telephone calls and providing information appropriately.
• Maintain confidentiality and trustworthiness, and respond effectively and empathetically in stressful or emotional situations.
• Interact professionally with patients, families, physicians, allied health staff, and visitors.
• Work flexible hours and accommodate schedule changes to meet workload demands.
• Perform other job-related duties as assigned.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Account options for eligible expenses.
• Competitive retirement package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED