TECH CHG MGMT & ADOPT ANALYST
About The Position
Responsible for supporting the successful implementation, adoption, and sustainment of technology initiatives across the Authority. Develops and implements change management strategies that promote user adoption, minimize resistance to change, and enable employees to effectively transition to new technologies, systems, and business processes. Collaborates with technology teams, business stakeholders, and end users to assess organizational impacts, deliver communication and training initiatives, and support organizational objectives. The selection process may include one or more components to demonstrate applicants’ knowledge, skills, and abilities in job-related areas, such as practical demonstrations, written communications, oral interviews, and/or competency assessments.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Administration, Organizational Development, or a related field; directly related experience may be substituted year-for-year in lieu of a degree.
- Four to five years of progressively responsible experience supporting organizational change management, technology adoption, business process improvement, digital transformation, or enterprise technology initiatives.
- Experience developing change strategies, communication plans, stakeholder engagement activities, and end-user training programs.
- Proficiency in Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, PowerPoint, and Excel; experience using Excel for data analysis, PivotTables, formulas, and reporting.
- Experience using Microsoft Power BI to create dashboards and data visualizations.
- Working knowledge of Microsoft Forms, Qualtrics, SurveyMonkey, Learning Management Systems (LMS), and project management and collaboration tools.
- Ability to develop communications, training materials, and reports, and analyze technology adoption metrics.
- Knowledge of organizational change management principles, technology adoption strategies, business process improvement, organizational development concepts, and enterprise technology implementations.
- Skill in developing change management plans, engaging stakeholders, creating communications and training materials, facilitating meetings, analyzing adoption metrics, and translating data into actionable recommendations.
- Ability to lead change initiatives, build cross-functional relationships, influence without direct authority, manage competing priorities, and communicate effectively with leadership, technical teams, and end users.
Nice To Haves
- Experience supporting enterprise technology implementations, such as ERP, CRM, or cloud-based platforms, within a large, complex, or public-sector organization.
- Prosci Change Management Certification, Certified Change Management Professional (CCMP), Project Management Professional (PMP), or another related certification.
Responsibilities
- Lead and support change management activities for technology initiatives, including system implementations, upgrades, enhancements, and process improvements.
- Develop and implement change management strategies, adoption plans, and frameworks to support organizational transformation.
- Partner with Information Technology teams, project teams, and business stakeholders to align change activities with project objectives and organizational goals.
- Develop and deliver communication plans, training programs, user guides, job aids, and learning resources to support technology adoption and proficiency.
- Serve as a liaison between technical teams and end users, translating technical concepts into clear, user-friendly communications.
- Conduct change impact assessments, readiness assessments, and stakeholder engagement activities to evaluate organizational impacts and support successful adoption.
- Monitor adoption metrics, user feedback, and engagement data to evaluate effectiveness and recommend improvements.
- Support leadership through coaching, reinforcement strategies, and change sustainment activities.
- Perform other related duties as assigned, including Transit Ambassador assignments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
