Teammate Success Coach

Advocate Health • Milwaukee, WI

9d • $33 - $50 • Hybrid

About The Position

The Teammate Success Coach provides direct, one-on-one wraparound support to newly hired and existing frontline teammates to address barriers that affect employment stability, job success, and long-term retention. The coach connects teammates with internal and external resources, essential skill development, and support services that promote overall well-being. The role also helps teammates explore career-development opportunities and set employment or career goals when appropriate.

The position maintains an active, rotating caseload and provides coaching in person and virtually. It responds to urgent or crisis needs, coordinates resources and support plans, documents interactions and progress, and partners with site leaders and the Workforce Development team. The role supports onboarding, orientation, workforce development initiatives, and a culture of inclusion, respect, and opportunity.

This is a full-time, 40-hour-per-week hybrid role with an on-site focus at Aurora West Allis Medical Center. On-site presence may be required up to five days per week based on teammate needs. The role supports all shifts, including early mornings, evenings, and occasional weekends. The listed pay range is $33.05–$49.60 per hour.

Requirements

• Bachelor’s degree in Human Resources or a related field.
• Typically requires 2 years of experience coordinating community or corporate training programs, with demonstrated success in workforce development, human resources, public or private entities, schools, and/or churches.
• Demonstrated knowledge of barrier-reduction strategies, wraparound services, community resources, and essential skills development.
• Strong interpersonal and communication skills and the ability to build trust with teammates from diverse backgrounds.
• Ability to assess needs, identify barriers, and connect teammates to appropriate internal and external supports.
• Familiarity with crisis response or high-barrier situations and the ability to provide timely resource navigation.
• Strong organizational and time-management skills, including the ability to manage an active caseload.
• Ability to work independently and collaboratively in a supportive, team-focused environment.
• High proficiency using Microsoft Office Suite, virtual meeting tools, and other technology platforms.
• Ability to guide teammates in exploring career-development options and setting career or employment goals when appropriate.

Nice To Haves

• Background in workforce development, employee coaching or advising, social services or community-based work, or education, student support, or student services.

Responsibilities

• Provide one-on-one support to help teammates address personal, financial, transportation, childcare, and other barriers affecting job success or retention.
• Maintain consistent contact with an active and rotating caseload, conducting regular coaching sessions in person and virtually.
• Assess needs and develop individualized support plans focused on stability, essential skills, and wraparound services.
• Respond to emergent or crisis situations and connect teammates with internal or external resources for timely resolution.
• Allocate available wraparound and financial support services to help teammates overcome immediate barriers.
• Maintain accurate and timely case documentation, including coaching interactions, supports provided, and progress.
• Partner with site leaders to identify teammate needs, coordinate support, and remove barriers affecting job stability.
• Support onboarding and orientation for teammates entering workforce development programs or upskilling initiatives.
• Inform teammates about internal development opportunities, educational assistance, and work-based learning programs; support exploration of career pathways and longer-term career or employment goals as appropriate.
• Assist with workforce development programs, events, and initiatives in collaboration with the Workforce Development team.
• Promote a culture of inclusion, respect, and opportunity for teammates from diverse backgrounds.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health-care and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift and on-call pay, based on the teammate’s job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level