Team Shop and Events Assistant Manager - VolShop - UTK

University of Tennessee•Knoxville, TN

17h•Onsite

About The Position

The Team Shop and Events Assistant Manager supports the Events Manager in the daily operations of the Team Shop at Neyland & Lindsey Nelson Stadium and licensed merchandise locations at all University of Tennessee athletic events. This role assists in executing event operations, ensuring exceptional customer service, strong product presentation, and operational consistency. Key responsibilities include assisting with onboarding, training, and coaching Student Retailers to reinforce service standards and product knowledge. Helps supervise approximately 50 Student Retailers, supports visual merchandising execution, monitors inventory levels, and ensures accurate use of POS and operational procedures. The role frequently requires evenings, weekends, and holidays aligned with the athletic event schedule. The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!

Requirements

Experience in retail operations.
Customer service skills.
Visual merchandising skills.
Inventory management skills.
Proficiency in POS systems.
Ability to work evenings, weekends, and holidays aligned with the athletic event schedule.

Nice To Haves

Experience in a university or athletic event setting.
Experience training and supervising staff.

Responsibilities

Support the Events Manager in the daily operations of the Team Shop at Neyland & Lindsey Nelson Stadium and licensed merchandise locations at all University of Tennessee athletic events.
Assist in executing event operations, ensuring exceptional customer service, strong product presentation, and operational consistency.
Assist with onboarding, training, and coaching Student Retailers to reinforce service standards and product knowledge.
Supervise approximately 50 Student Retailers.
Support visual merchandising execution.
Monitor inventory levels.
Ensure accurate use of POS and operational procedures.