Team Member-Romeo

Family Farm and Home•Washington, DC

8d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company with 71 locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Team Members support the company's mission to provide exceptional service, products, and prices that meet customers' lifestyle needs. They contribute to daily store operations and appearance through customer service, stocking, back-stock placement, recovery, product assembly, register operations, and store cleanliness.

Requirements

Able to work a flexible schedule, including weekends, evenings, and holidays.
Committed to excellent service and customer satisfaction.
Able to communicate clearly and effectively with customers and other team members.
Organizational skills and attention to detail.
Able to multitask.
Knowledge of basic computer systems.
Able to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers entering and exiting the store and interact with them pleasantly and positively.
Encourage customers to sign up for company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in stores and on company-supported internet sites, including processing special orders.
Use the POS system to check out customers and follow cash-handling procedures.
Use On the Go to complete POGs and mass layouts in the correct locations according to the store layout.
Use Harvester to complete online customer orders.
Explain and promote financing options and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Remain aware of in-store safety issues and shoplifting activity and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, store-cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties as assigned by store management or company officials.