Team Member

Whistle Express Car Wash•Hampton, SC

18h

About The Position

The Team Member (Associate) role is a hands-on, fast-moving position working on the lot, in the wash tunnel, and at the vacuum station. Team Members guide guests through the wash experience, support site operations, and contribute to a positive customer experience. The work is physical and takes place outdoors in all kinds of weather. No prior experience is required; a structured 60-day certification program is provided.

Requirements

No experience required.
Take ownership, follow through on tasks, and complete work without repeated direction.
Show curiosity and initiative in figuring out how things work.
Bring a positive, team-first attitude and take pride in doing the job well.
Be physically active and comfortable working outdoors in all kinds of weather.

Responsibilities

Provide excellent customer service with a friendly and professional attitude.
Support sales and membership growth through consistent processes and knowledgeable guidance.
Assist with member sign-ups, changes, and account management.
Follow company policies related to pricing and discounts.
Follow safety procedures and keep the wash area clean and organized.
Assist with vehicle preparation, including identifying preexisting conditions.
Operate wash equipment safely and efficiently.
Communicate operational issues effectively to team members and management.
Engage with customers professionally to promote a positive experience and encourage Google reviews.
Manage member accounts, including cancellations and plan changes, and support the overall member experience.
Stock and organize detail centers to maintain accessibility and inventory accuracy.
Empty trash cans regularly and maintain clean work areas.
Check vacuum stations for clogs and empty canisters.
Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to keep the site clean and safe.
Maintain professional conduct and adhere to uniform standards.
Perform opening and closing duties.
Clean and maintain the tunnel for safety and operational efficiency.
Prepare towels and other materials needed for daily operations.