Team Member

1165 Daves Hot Chicken Burbank•Burbank, CA

13d

About The Position

The Team Member performs assigned restaurant tasks and duties, including guest service, food preparation, restaurant cleanliness, and teamwork. The role involves working productively in a fast-paced environment, interacting with guests, and collaborating with other Team Members to complete tasks and support restaurant operations. Team Members follow management direction and company policies, contribute consistently during each shift, and may perform other duties assigned by the restaurant management team. The position requires flexible availability, including opening and closing shifts and, when necessary, nights, weekends, and holidays. It also requires standing for long periods, working around heat and in close quarters, bending and stooping, and lifting 50–75 pounds comfortably. Reliable transportation and a telephone or another reliable way to communicate with supervisors and coworkers are required.

Requirements

Must be at least 16 years old.
Flexibility and willingness to work flexible hours, including opening and closing shifts, nights, weekends, and holidays as needed.
Ability to stand for long periods and work in a fast-paced environment.
Positive attitude while performing duties and commitment to guest satisfaction.
Effective communication with coworkers and restaurant management.
Reliable transportation to work.
Telephone or another reliable method of communicating with supervisors and coworkers.
Excellent time-management skills.
Strong people and guest-service skills.
Ability to view restaurant operations from a guest’s perspective.
Ability to take initiative and solve problems.
Ability to bend and stoop.
Ability to work around heat and in close quarters with others.
Ability to lift 50–75 pounds comfortably.

Nice To Haves

Current student status or a high school diploma/GED is preferred.

Responsibilities

Maintain a fast speed of service and respond to guest questions and concerns.
Follow safety, security, cooking, sanitation, food-control, cash-control, and cost-control procedures.
Complete the DHC Training Program and communicate to the immediate supervisor when additional training or practice is needed.
Understand how assigned responsibilities affect guests, employees, and restaurant operations.
Greet guests, record orders, and serve food and beverages with a positive and helpful attitude.
Work with coworkers to prepare menu items according to cooking instructions and safety and sanitary requirements.
Use kitchen equipment such as ice cream dispensers, fryers, and warmers.
Maintain daily restaurant cleanliness by clearing tables, sweeping and mopping floors, washing, sanitizing, and disinfecting utensils and high-touch areas, and servicing restrooms.
Handle guest concerns and complaints professionally and calmly in accordance with restaurant policy.
Maintain a neat appearance by wearing a uniform and following the uniform policy.
Understand performance expectations and results, and contribute consistently to expected work during each shift.
Follow company policies and directives and support the goals and decisions of restaurant management.
Communicate effectively with Team Members and management to resolve interpersonal issues as needed.
Use products, supplies, equipment, and facilities properly to help control restaurant costs.
Perform other duties assigned by the restaurant management team.