Team Member-Grand Rapids

Family Farm and Home•Grand Rapids, MI

1d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company based in Michigan, operating 71 stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. The company sells products across departments including tools, hardware, automotive, pet, clothing, footwear, farm supplies, feed, bird food, lawn and garden, and alternative heating. Team Members support the company mission by providing exceptional customer service, products, and prices while helping maintain the store’s appearance and daily operations. The role includes assisting customers in person and through company-supported internet sites, processing sales and special orders, handling cash, stocking and recovering merchandise, assembling products and displays, supporting online orders, setting signage and layouts, and maintaining cleanliness and safety throughout the store. Team Members also promote customer programs and financing options, complete assigned operational tasks, and contribute to a positive work environment. The position requires a flexible schedule that includes weekends, evenings, and holidays, and the ability to stand for extended periods and perform physical tasks including lifting up to 50 pounds.

Requirements

Able to work a flexible schedule, including weekends, evenings, and holidays.
Committed to excellent service and customer satisfaction.
Able to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Able to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers entering and exiting the store and interact with them in a pleasant, positive manner.
Encourage customers to enroll in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in the store and on supported internet sites, including processing special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete POGs and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Support and encourage customer use of financing options and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and potential shoplifting, and communicate concerns to store management.
Uphold and support company loss-prevention measures.
Safely and efficiently operate a forklift and/or pallet jack, if at least 18 years old.
Help build and assemble store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, store-cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.