Team Member - Latrobe

Family Farm and Home•Latrobe, PA

15h•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company based in Michigan, with stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Team Members contribute to the company mission of providing exceptional service, products, and prices to customers. The role supports daily store operations and customer service, including stocking and organizing merchandise, maintaining store appearance, assembling products, operating the cash register, and keeping the store clean and safe. Team Members interact with customers in person and through company-supported internet sites, respond to calls, assist with special orders, and promote customer programs and financing options. They use company systems to receive tasks, complete store layouts, process online orders, and carry out point-of-sale and cash-handling procedures. Team Members follow operational priorities set by management, uphold merchandising and loss-prevention standards, and help maintain a positive working environment.

Requirements

Ability to work a flexible schedule, including weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the company mission statement and family values.
Carry out daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers and interact with them in a pleasant, positive manner.
Encourage customers to enroll in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in-store, through company-supported internet sites, and with special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in their designated locations.
Use Harvester to complete online customer orders.
Explain and promote financing options, and use financing websites to complete customer credit inquiries.
Help set promotional signage, price changes, clearance prices, and other signage as directed.
Assist with freight, merchandise recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and potential shoplifting, and communicate concerns to store management.
Follow company loss-prevention measures.
Safely and efficiently operate a forklift and/or pallet jack if at least 18 years old.
Help build and assemble store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Help complete the Daily Operational standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.