Team Member-Coldwater

Family Farm and Home•Coldwater, MI

2d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company based in Michigan. It operates retail stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania, offering products in areas including tools, hardware, automotive, pet supplies, clothing, footwear, farm supplies, feed, lawn and garden, and alternative heating. Team Members support the company’s mission by providing exceptional customer service and helping customers find products and services that meet their needs. They contribute to daily store operations and appearance through customer assistance, checkout, stocking, recovery, product assembly, signage, and maintaining clean and safe areas throughout the store. They also complete operational tasks assigned by store management and use company systems to handle communications, merchandising, and online orders.

Requirements

Ability to work a flexible schedule that includes weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote Family Farm and Home’s mission and family values.
Complete daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers and interact with them in a pleasant and positive manner.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in the store and on supported internet sites, including processing special orders.
Use the POS system to check out customers and follow cash-handling procedures.
Use On the Go to complete POGs and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Explain and support financing options and use financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance pricing, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and potential shoplifting, and communicate concerns to store management.
Uphold and support company Loss Prevention measures.
Operate a forklift and/or pallet jack safely and efficiently if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness in the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.