Team Member $17.00

Regal • New York, NY

3d • Onsite

About The Position

Team Members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Depending on theatre needs and scheduling, Team Members may work in the Box Office, Concession Stand, or as an Usher.

Box Office duties include operating the point-of-sale system and accurately handling cash, cards, gift cards, travelers’ checks, and redeemed tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the company’s guest-service philosophy.

Concession duties include operating the point-of-sale system; accurately handling payments and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggesting additional purchases; complying with food-safety laws and rules for breaks and meal periods; and maintaining required alcohol certifications and training when applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Team Members must also read and understand training materials on subjects such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe environment. They report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

The role requires regular and consistent attendance, responding to emergencies when called upon, general cleaning, and following the company dress code. Physical duties include frequent standing, walking, sitting, handling items, reaching, and communicating; occasional climbing or balancing, and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Complete the cast certification program as a cast member and as a Box Office cashier, or be making progress toward completion.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including occasionally lifting up to 60 pounds, with reasonable accommodations where applicable.
• If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Read and understand training materials on subjects such as sexual harassment and discrimination.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Suggest and promote premium viewing experiences, including 3D, RPX, and IMAX.
• Promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in a manner consistent with the guest-service philosophy.
• Operate the concession point-of-sale system and accurately handle payments, coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; suggest additional purchases; and comply with food-safety laws and applicable break and meal-period laws.
• Maintain required alcohol certification and training when assigned alcohol sales or service duties.
• Tear and collect tickets and direct patrons to their auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, and assist guests in finding seats.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed