Team Member-Mansfield

Family Farm and Home•Mansfield, OH

About The Position

Family Farm and Home Team Members contribute to the company’s mission of providing exceptional service, products, and prices focused on customers’ lifestyle needs. The role supports daily store operations and maintenance, including stocking and organizing products, recovering and assembling merchandise, operating the cash register, and maintaining general store cleanliness. Team Members interact with customers, assist with purchases and special orders, and help ensure that store merchandising, operational, and safety standards are met. Team Members use company systems to receive communications and tasks, complete planograms and layouts, and process online customer orders. They also support promotional programs, financing options, loss prevention, freight and out-of-stock processes, store audits, and daily operational checklists. The role requires a flexible schedule that includes weekends, evenings, and holidays, and the ability to perform physical tasks such as standing for extended periods and lifting up to 50 pounds.

Requirements

Able to work a flexible schedule that includes weekends, evenings, and holidays.
Committed to excellent service and customer satisfaction.
Able to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Able to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers and interact with them in a pleasant and positive manner.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in the store and on supported internet sites, including processing special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Support and explain financing options, and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance pricing, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and shoplifting activity, and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office and register area, restrooms, and break room.
Uphold merchandising, store cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.