Regal Aliso Viejo - Team Member - $17.00

Regal • Aliso Viejo, CA

6h • $17 - $18

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher.

All team members are expected to attend work regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Role-specific duties include operating point-of-sale systems and handling payments; promoting Regal Crown Club and premium viewing experiences; assisting and directing guests; maintaining food safety and, where applicable, alcohol-service compliance; inspecting and cleaning theatre areas; and reporting problems to management.

The position requires completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion. Employees assigned alcohol sales or service must complete legally required training and certification and Regal Responsible Beverage Server training. Team members should communicate effectively, perform calculations accurately, identify and assess problems, and organize work to achieve objectives. Physical duties involve frequent standing, walking, sitting, handling objects, reaching, and communicating; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• If assigned to sell or serve alcohol, be of legal age under applicable state or local law, complete legally required training, obtain required certification, and complete Regal Responsible Beverage Server training.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, consider causes and alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management; ability to establish goals, budget time, and set priorities.
• Ability to meet the physical demands of the job, including occasional lifting of up to 60 pounds and the stated vision requirements.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the Box Office or Concession Stand POS system and handle cash, cards, gift cards, discount tickets, passes, coupons, and related transactions accurately.
• Promote Regal Crown Club and suggest or upsell premium viewing experiences and concessions.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy.
• Operate, prepare, and clean concession equipment; monitor concession stock; and comply with applicable food safety laws and break and meal-period laws.
• Maintain current required alcohol certifications and training when applicable; complete required beverage-service training if assigned to sell or serve alcohol.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowd control, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform auxiliary in-auditorium concession sales as directed.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas; monitor theatre vending equipment.
• Assist with assigned opening and closing duties.
• Read and understand training materials covering topics such as sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed