Team Member-Bay City

Family Farm and Home•Bay City, MI

3d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company based in Michigan, operating stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Team Members contribute to the company’s mission of providing exceptional service, products, and prices to customers. The role supports daily store operations and customer service, including stocking and recovering merchandise, placing items in back-stock areas, assembling products, operating the cash register, and maintaining store cleanliness and appearance. Team Members greet and assist customers in person and through company-supported internet sites, answer phone calls, process special orders, and promote customer programs and financing options. They follow store-management priorities and company procedures, use designated systems to complete communications, tasks, layouts, and online orders, and help maintain merchandising, safety, and loss-prevention standards. The position requires a flexible schedule that includes weekends, evenings, and holidays, along with the ability to perform physical tasks such as standing for extended periods and lifting up to 50 pounds.

Requirements

Ability to work a flexible schedule, including weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and to reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote Family Farm and Home’s mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers as they enter and leave the store and interact with them pleasantly and positively.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in stores and on company-supported internet sites, including processing special orders.
Use the point-of-sale system to check out customers and follow cash-handling processes and procedures.
Use On the Go to complete planograms and mass layouts in the correct locations according to the store layout.
Use Harvester to complete online customer orders.
Explain and support financing options and use current financing websites to complete customer credit inquiries.
Help set promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, merchandise recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and shoplifting activity and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Safely and efficiently operate a forklift and/or pallet jack if at least 18 years old.
Help build and assemble store displays, products, and fixtures.
Maintain cleanliness in the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, store cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.