PT Team Members $15/hr - Free Movies/Discounted Snacks - Eves and Weekends Required

Regal Theatres • Hagerstown, MD

13d • Onsite

About The Position

Team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. The role includes regular attendance, responding to emergencies when called upon, general cleaning, and following the company dress code.

Box Office duties include operating the POS system and accurately handling cash drawers, cards, travelers’ checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; applying the MPAA rating system and company policy when selling tickets; and responding to guest calls and questions.

Concession duties include operating the POS system and handling transactions and inventory accurately; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food-safety laws and rules governing breaks and meal periods. Where applicable, team members must keep alcohol-related certifications and training current and meet the legal age requirement to sell or serve alcohol. Team members must read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform auxiliary in-auditorium concession sales as directed; clean auditoriums after shows and maintain other theatre areas; monitor vending equipment; and assist with opening and closing duties.

The role pays $15 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
• Where assigned alcohol-selling or serving duties apply, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the job, including frequent standing, walking, sitting, handling objects, reaching, and speaking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Meet the stated vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the POS system and accurately handle payments, cash drawers, gift cards, discounts, and other transactions.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest questions and phone calls in a manner consistent with the guest service philosophy.
• Manage concession transactions and inventory; operate, prepare, and clean concession equipment; and perform suggestive selling.
• Comply with applicable food-safety laws and rules regarding breaks and meal periods.
• Maintain required alcohol certifications and training when applicable; sell or serve alcohol only when legally eligible.
• Read and understand required training materials, including those on sexual harassment and discrimination.
• Tear and collect tickets, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and help guests find seats.
• Enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, content theft, and safety; report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain restrooms, the lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed