Team Member Experience Intern

Southern Airways Corporation • Addison, TX

13h • $0 - $17 • Hybrid

About The Position

Surf Air Mobility is seeking a motivated, detail-oriented graduate intern to support initiatives focused on team member experience, internal brand engagement, and guest touchpoints. The intern will work at the intersection of organizational culture, communication, and the team member journey, contributing to cross-functional projects in a fast-paced aviation technology environment. The role is based in Addison, Texas, and uses a hybrid arrangement combining in-office and remote work as approved by leadership.

The intern will lead and support projects spanning employee, customer, and user experience; internal branding and communications; culture and values programming; candidate and onboarding experience; learning and talent development; and market research. The internship is part-time and temporary/open-ended, with a flexible schedule of 15–35 hours per week intended to accommodate academic commitments. The stated internship dates are October 2026 through December 2026, with the opportunity for long-term project ownership and professional development during that period.

The position provides exposure to strategic cross-functional work, internal branding and culture design, executive mentorship, and the opportunity to develop a professional portfolio by leading projects from ideation through implementation. Compensation is $17.00 per hour. On-site amenities include a gym with pickleball courts, a cafe/coffee shop, and free parking.

Requirements

• Currently enrolled in or recently graduated from a program in Human Resources, Organizational Psychology, Organizational Development, Business Administration, Marketing, Communications, or a related field.
• Ability to assess initiatives holistically and understand how internal branding and employee experience affect customer experience and strategic goals.
• Demonstrated ability to guide complex, multi-stage projects from beginning to end, with strong organization and attention to detail.
• Strong written and verbal communication skills, including the ability to translate complex ideas into clear messaging for varied audiences.
• Proficiency with Google Workspace tools such as Sheets, Slides, and Drive.
• Comfort using collaboration tools such as Slack or Asana.
• Ability to conduct independent market research, summarize industry trends, and present data-driven solutions.
• Creative interest in talent growth, culture enhancement, HR strategy, and meaningful team member experiences.
• Self-motivated, diligent, adaptable, and able to work independently and collaboratively in a fast-moving environment.

Nice To Haves

• Experience with creative platforms such as Canva or Adobe Creative Suite.

Responsibilities

• Lead Brand and Experience workstreams, aligning them with the company’s guest-centric mission and organizational goals.
• Collaborate across departments to evaluate and improve touchpoints throughout the Employee Experience journey.
• Create and deploy internal communications, branded assets, and environmental touchpoints to support company-wide culture initiatives.
• Coordinate administrative and operational workflows related to guest experience, including airport lounge renovation projects and stakeholder alignment.
• Develop cultural programming that integrates the organization's “Ground Rules” and core values into daily operations.
• Improve onboarding and offboarding procedures; create behavioral interview guides; establish a new-hire buddy program; update job postings to reflect the employer brand; and write a new-employee onboarding guide.
• Evaluate and recommend level-specific performance review training paths and leadership development programs within the internal LMS.
• Research industry practices in internal branding, communications, and electric aviation travel trends, and present data-driven strategic recommendations.

Benefits

• Flexible schedule designed to accommodate course loads and academic commitments.
• Access to an on-site gym with pickleball courts.
• On-site cafe/coffee shop.
• Free parking.
• Executive mentorship and exposure to senior leaders.
• Opportunities to lead projects from ideation to implementation and build a professional portfolio.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed