Sr Team Member Experience Specialist

O'Reilly Auto Parts • Headquarters, KY

5d

About The Position

The Sr Team Member Experience Specialist leads programs and initiatives that strengthen engagement and support an inclusive, values-driven workplace. This role manages team member listening efforts and converts feedback into insights that help leaders take meaningful action. The Sr Specialist also provides guidance for network groups, culture initiatives, veteran programs, recognition efforts, and People First Walks while identifying opportunities to improve the overall team member experience.

Requirements

• Bachelor’s degree in Human Resources, Organizational Development, Communications, Business, Psychology, Learning & Development, or a related field.
• Five or more years of relevant experience in team member experience, employee engagement, Human Resources, Learning & Development, Organizational Development, Communications, or a related field.
• Demonstrated knowledge of employee engagement, organizational culture, recognition, belonging, and employee experience practices.
• Background leading or independently managing engagement, culture, recognition, or team member experience programs.
• Advanced ability to analyze survey results and other team member data to identify trends and develop meaningful insights.
• Strong reporting and presentation skills with the ability to communicate findings and recommendations to leaders.
• Proven project and program management skills with the ability to coordinate complex work across multiple stakeholders.
• Knowledge of employee resource groups, network groups, affinity groups, committees, or other volunteer-led programs.
• Ability to provide consultation and guidance to leaders or program representatives on team member experience practices.
• Excellent written and verbal communication skills with the ability to tailor information to different audiences.
• Strong organizational ability and attention to detail while handling information with confidentiality and professionalism.
• Ability to work independently while contributing effectively within a cross-functional environment.
• Proficiency with Microsoft Excel, PowerPoint, and Word, including the development of executive-ready presentations.
• Commitment to creating an engaging, inclusive, and values-driven team member experience.

Nice To Haves

• Experience presenting engagement findings and recommendations to senior leadership.
• Background leading veteran programs, community outreach, volunteer efforts, or ambassador initiatives.
• Skill developing newsletters, videos, digital content, and other communications that encourage program participation.
• Proficiency with survey platforms, reporting applications, or data visualization tools.
• Knowledge of change management, employee communications, employer branding, or organizational effectiveness principles.
• Experience improving established programs through performance measures, benchmarking, or team member feedback.

Responsibilities

• Lead enterprise engagement surveys and other listening efforts that gather meaningful feedback from team members.
• Conduct analysis of engagement results and team member feedback to identify trends that affect retention and the overall team member experience.
• Translate complex findings into clear reports and recommendations that help leaders understand team member needs and determine appropriate actions.
• Guide action planning and follow-up efforts that turn team member feedback into measurable improvements.
• Design and improve frameworks for Team Member Network Groups and Interest Groups that strengthen connection and O’Reilly culture.
• Develop culture and awareness initiatives that reinforce O’Reilly values and advance business objectives.
• Lead veteran engagement programs that promote advocacy, ambassadorship, and recognition.
• Develop recognition efforts that encourage participation and strengthen the team member experience.
• Manage People First Walks and related feedback initiatives from planning through final follow-up.
• Advise leaders and Team Member Network Group representatives on approaches that increase program participation and effectiveness.
• Build cross-functional partnerships with Talent Acquisition, Learning & Development, Human Resources, and Communications to promote a consistent team member experience.
• Develop program communications and awareness materials that are aligned with O’Reilly’s culture and employer brand.
• Evaluate program effectiveness through data and team member feedback and use the findings to improve engagement programs.
• Lead or support team member experience projects that require coordination across multiple stakeholders and business areas.
• Provide informal guidance and technical support to colleagues working on engagement programs, reporting, and team member communications.
• Provide professional and responsive customer service when answering department phone calls and supporting Learning & Development phone coverage.
• Perform all other duties as assigned.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Senior