About The Position

The Team Manager is part of the bakery-cafe’s leadership team and helps run great shifts, support team development, and maintain the high standards guests expect. The role focuses on delivering quality food and service, building guest loyalty, developing team members, and fostering a culture of warmth, belonging, growth, and trust. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. Any job offer is conditional upon the results of a background check.

Requirements

  • Must be at least 18 years of age.
  • Proven ability to lead shifts and direct, motivate, coach, and develop others in a fast-paced environment.
  • ServSafe certification or ability to achieve certification.
  • Ability to lift, carry, push, or pull objects weighing up to 25 pounds.
  • Ability to stand and walk for up to 6 hours.
  • Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
  • Availability for flexible hours, including nights and weekends.

Nice To Haves

  • At least 1 year of restaurant management experience is preferred.

Responsibilities

  • Ensure every guest is delighted by the quality of the food, service, and staff.
  • Build engaging relationships that encourage long-term, loyal guests.
  • Lead, manage, coach, inspire, motivate, and develop team members to achieve goals in sales, speed, order accuracy, and guest experience; celebrate their achievements.
  • Participate in interviewing and selecting team members.
  • Train the team in food safety standards and ensure those standards are maintained.
  • Help build a culture of warmth, belonging, growth, and trust.
  • Represent the company’s guiding values and behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working as a team, celebrating success, and seeing the best in others.

Benefits

  • Competitive pay and eligibility for quarterly bonuses
  • Free on-shift meals and unlimited fountain beverages
  • Paid vacation, sick time, and holidays
  • Medical, dental, vision, life, and pet insurance
  • 401(k) with match available
  • Career advancement and leadership development opportunities
  • Tuition discounts
  • Perks and rewards for team members
  • Team member assistance program
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