Team Manager - Las Vegas, Wynn

Tiffany & Co.•Las Vegas, NV

8d•Onsite

About The Position

The Team Manager supports the Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed commercial targets and elevate the Tiffany store experience. The role assumes oversight of the store when the Director is not present and calls for a dynamic, attentive, inspiring leader who builds relationships with internal and external clients and serves as a mentor, coach, and Guest Experience Manager. The Team Manager coaches and guides store sales and/or operations to orchestrate the client experience and achieve commercial and profitability targets. In partnership with the Store Director, the manager leads collaboratively, fosters service excellence, and delivers extraordinary client experiences while embodying LVMH values. The role deepens client relationships and drives sales, product-category targets, and key performance indicators. It includes managing and motivating the team, developing clients, delivering personalized Tiffany experiences, and leading service through feedback, coaching, hospitality, and store amenities. The Team Manager attracts, hires, and retains talent; trains, coaches, and provides feedback; promotes inclusion and growth; and sets clear, challenging goals. The position also champions operational efficiency, supports sales and service, manages back-of-house operations, improves processes, and ensures compliance with internal controls.

Requirements

At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality.
Proven track record in sales generation and managing achievement of commercial results.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client tracking systems; and point-of-sale (POS) systems.
Authorization to work in the United States or in the country where the position is based.

Nice To Haves

College or university degree.

Responsibilities

Support the Director in leading, developing, and supporting sales, operations, and security team members.
Assume oversight of the store when the Director is not present.
Coach, guide, and support store sales and/or operations to deliver the client experience and meet or exceed commercial and profitability targets.
Partner with the Store Director and lead collaboratively to foster service excellence and extraordinary client experiences.
Manage and motivate the team to meet or exceed store commercial targets.
Drive client development among team members and cultivate new and existing client relationships.
Personally manage client relationships and deliver Tiffany Touch moments to clients and team members.
Drive business through key product pillars and KPIs.
Lead, model, and coach based on client feedback to elevate the Tiffany Experience.
Maintain a management presence on the sales floor, coach the team, and ensure client-experience expectations are consistently met.
Optimize hospitality and store amenities to create unique experiences.
Act on NPS performance and client feedback to improve customer service.
Attract, hire, and retain top talent and cultivate a high-performance environment.
Train, coach, and provide qualitative feedback, using recognition and performance management to improve engagement and performance.
Prioritize diversity, cultivate an inclusive environment, foster growth, and encourage an entrepreneurial spirit.
Set and communicate clear, challenging goals aligned with strategic priorities and key results.
Use training and development offerings to support employee growth and performance.
Ensure operational support for sales and service, manage efficient back-of-house operations, follow established procedures, identify and execute efficiencies and best practices, and ensure compliance with internal controls.
Work in various roles according to business needs, including on the sales floor and in operations.