Team Manager - Las Vegas, Wynn

Tiffany & Co•Las Vegas, NV

8d•Onsite

About The Position

The Team Manager supports the Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed commercial targets and elevate the Tiffany store experience. The role oversees the store when the Director is absent and serves as an inspiring leader, mentor, coach, and Guest Experience Manager, building relationships with internal and external clients and ensuring exceptional client service. The Team Manager partners with the Store Director to lead collaboratively, foster service excellence, and deliver extraordinary client experiences. The role embodies LVMH values by cultivating an entrepreneurial spirit, creativity, innovation, and excellence, while recognizing the importance of people. Responsibilities span sales and client development, service quality, talent attraction and development, and operational excellence. The manager coaches the team toward commercial and profitability targets, models client-centric service, develops team performance, and ensures effective, compliant store operations.

Requirements

At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality.
Proven record of generating sales and managing achievement of commercial results.
Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client tracking systems; and point-of-sale (POS) systems.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Flexibility to work in different roles based on business needs, including on the sales floor and in operations.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

College or university degree.

Responsibilities

Coach, guide, and support store sales and operations to deliver the client experience and meet or exceed commercial and profitability targets.
Partner with the Store Director and lead collaboratively to establish service excellence and deliver extraordinary client experiences.
Deepen client relationships to achieve or exceed sales targets, product category targets, and relevant KPIs.
Manage and motivate the team to achieve or exceed store commercial targets.
Drive client development activities among team members to cultivate new and existing clients.
Personally manage client relationships and deliver Tiffany Touch moments to team members and clients.
Drive business through key product pillars and KPIs.
Model and coach client-centric service using client feedback to elevate the Tiffany Experience.
Maintain a management presence on the sales floor, coaching the team and ensuring client experience expectations are consistently met.
Optimize hospitality and store amenities to create distinctive experiences.
Act on NPS performance and client feedback to improve customer service.
Attract, hire, and retain top talent and foster a high-performance climate.
Train, coach, and provide qualitative feedback, using reward and recognition and performance management processes to improve engagement and performance.
Promote diversity and inclusion, encourage an entrepreneurial spirit, and support team growth.
Set and communicate clear, challenging goals aligned with strategic priorities and key results.
Use training and development offerings to support employee growth and performance.
Champion operational efficiency and effectiveness and pursue continuous improvement.
Ensure exceptional operational support for sales and service, and manage an efficient back of house in accordance with established procedures.
Identify and implement efficiencies and best practices.
Ensure compliance with internal control procedures.
Oversee the store when the Director is not present.
Work flexibly in different roles according to business needs, including sales floor and operations duties.