Team Manager - WC

Crawford & Company•Las Vegas, NV

8d•Remote

About The Position

Under general direction, the Team Manager supervises the investigation, management, and timely disposition of Workers Compensation claims within account, carrier, and/or company guidelines. The role also assists the VP and/or Assistant VP of Claims in managing the Service Center. The manager establishes performance standards and objectives, conducts appraisals, administers corrective action and human resource policies, and supports employees’ career development. The role assigns and reviews claims, balances workloads, promotes timely closures, and coaches staff on investigations, evaluations, reserving, and settlements. It also monitors compliance, prepares staff for claim reviews, and keeps the VP/Assistant VP of Claims informed about activities and issues. The position uses the Risk Tech Claim System and ancillary systems to organize workflows and maximize productivity, and may train staff in their use. Crawford describes its culture as focused on employee growth, innovation, collaboration, inclusion, and community impact.

Requirements

Bachelor’s degree or equivalent experience.
Five or more years of progressive experience as a Claim Examiner, or equivalent, with technical expertise to handle the most complex cases using sound judgment and discretion.
Excellent verbal and written communication skills.
Analytical ability.
Good mathematical aptitude.
Good organizational and interpersonal skills.
Ability to effectively manage, supervise, and develop employees.
Thorough knowledge of services delivered by the branch office.
In-depth knowledge of insurance coverages, practices, and negotiating skills.
Familiarity with legal, medical, and technical disciplines.
Where applicable, must have passed state licensing requirements for the lines of insurance handled.
Settlement authority as noted in internal, client, and/or carrier guidelines.

Nice To Haves

Previous supervisory experience.
Industry designations preferred but not required, such as IIA, AIC, AEI, and/or CPCU.

Responsibilities

Establish and communicate performance standards and objectives, conduct performance appraisals, administer corrective action, and recommend or approve salary adjustments, promotions, transfers, and dismissals.
Administer company human resource policies and procedures, communicate them to staff, and ensure compliance.
Counsel team members on educational and job opportunities that support career development, and keep staff informed about departmental and company developments.
Review, analyze, and assign losses to appropriate claim examiners with directives, and ensure the directives are carried out.
Balance workloads in accordance with staffing models and recommend ways to improve productivity and ensure timely closures.
Review claim files daily and provide instructions on further requirements based on best-practice standards.
Assist with reserve recommendations and approvals, and coach and train personnel on investigations, damage and medical evaluations, reserving evaluations, and settlement techniques.
Ensure staff comply with internal and external standards and protocols, including large-loss reporting guidelines.
Attend and prepare staff for claim reviews with clients, carriers, and brokers.
Keep the VP/Assistant VP of Claims informed verbally and in writing about activities and problems in the assigned area, and refer matters beyond the role’s authority or expertise for direction.
Use and organize workflows in the Risk Tech Claim System and ancillary systems to maximize productivity, and may train new and existing staff in these systems.
Perform other related work as required or requested.