Team Leader - Seasonal Hire

Auntie Anne's•Lancaster, PA

11d•Onsite

About The Position

The Team Leader functions as the person in charge of an Auntie Anne’s store when the Manager or Assistant Manager is absent or directs them to do so, for the duration of the assigned shift. This is a seasonal hire for November–December 2026, with the potential to transition to full-time employment. The role may require performing any or all essential Crew Member duties, depending on shift assignment and staffing levels. The Team Leader directs and coordinates Crew Members, monitors product quality and customer service, handles customer concerns, and ensures opening, closing, maintenance, and cleaning procedures are completed. The role also includes responsibility for store funds, register reports and cash-handling procedures, receiving and storing supplies, and assisting with monthly inventory. Training or evaluating Crew Members may be assigned by the Manager or Assistant Manager. The Team Leader must follow company policies and applicable regulations and perform duties safely and effectively. This position is at an Auntie Anne’s corporate location.

Requirements

Must be 18 years of age.
Must display, or have the ability to develop, leadership, communication, interpersonal relations, and organizational skills.
Must possess basic math skills and be able to operate a calculator.
Must be attentive to detail.
Must have dependable transportation and be readily contactable by phone.
Must be able to perform the essential duties of the position.
Must be able to stand for long periods, work with agility, and occasionally work long hours.
Must be able to see, hear, and speak for communication and safety.
Must be able to test products by taste, color, and smell.
Must be able to lift up to 50 lbs.

Responsibilities

Perform any or all essential duties required of Crew Members, depending on shift assignment and staffing levels.
Direct and coordinate Crew Member activities and coordinate breaks.
Contact the Manager or Assistant Manager when employees call off or do not show up and, as directed, contact and secure replacements.
Monitor product quality and adherence to operating procedures, correcting issues as needed.
Monitor customer service and relations, correcting issues as needed.
Address, respond to, and resolve customer needs, questions, and complaints as required.
Ensure opening and/or closing procedures are performed, including daily and scheduled periodic maintenance and cleaning.
Be responsible for store funds during the shift, including accessing the safe to issue and replace shift drawers and provide change.
Run register reports and related functions accurately in accordance with cash register, cash opening/closing, and cash-handling procedures.
Receive and check in food items and supplies, supervise their storage, and transmit related paperwork to the Manager.
Assist with the monthly physical inventory.
Conduct or supervise training of new employees when directed by the Manager or Assistant Manager.
Evaluate Crew Member performance when directed by the Manager or Assistant Manager.
Supervise all Crew Members for the duration of the shift when the Manager or Assistant Manager is absent or directs them to do so.
Comply with Auntie Anne’s policies and procedures and relevant federal and state regulations, including safety and environmental standards.
Perform duties safely and effectively in accordance with Auntie Anne’s prescribed methods and guidelines.
Perform other duties as directed by the Manager or Assistant Manager.