Team Leader

Tractor Supply Company • Raynham, MA

7d

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. Team Leaders are expected to be top-selling Team Members and to maintain Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support according to store needs. The role also leads assigned Team Members during shifts and supports store readiness, customer engagement, and safe and productive operations.

The position is generally performed indoors in a favorable environment with moderate noise, but includes work in outdoor areas and in adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours. The role is non-sedentary and requires moving throughout the store and outdoor areas, handling merchandise, using store equipment, and assisting customers. Travel and driving or operating a vehicle may be required for business needs.

Requirements

• Must be at least 18 years old and have a valid driver’s license.
• Must be able to read, write, and count accurately, regardless of education level.
• Must have the physical and mental stamina to move throughout the store and outdoor areas quickly and safely and to operate job-related equipment efficiently, safely, properly, and accurately.
• Must be able to communicate effectively with Team Members and customers using written and verbal communication skills.
• Must be able to process information and merchandise through the point-of-sale system.
• Must be able to perform the listed physical and job duties with or without reasonable accommodation.
• Must successfully complete required training and certifications, including certification to dispense propane.

Nice To Haves

• Retail experience and/or knowledge of farming, ranching, pets/equine, or welding is strongly preferred.
• Supervisory experience is preferred.
• A high school diploma or equivalent is preferred but not required.
• Basic computer skills.
• Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute the principal responsibilities of Team Members.

Responsibilities

• Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as business needs dictate.
• Follow and enforce policies and procedures to uphold a safe and productive work environment.
• Deliver Legendary Service and reinforce expected behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce operating standards.
• Model selling behaviors as one of the store’s top-selling Team Members.
• Own Power Panel execution, maintenance, replenishment, signing, and recovery.
• Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
• Own Endcap execution, maintenance, signing, and recovery.
• Complete full weekly Clothing Department recovery, including assigned standards and follow-up.
• Support BOPIS/OMNI execution, including picking, staging, customer handoff, and follow-up as assigned.
• Lead assigned Team Members during shifts by delegating tasks, following up, setting service expectations, and reinforcing safe work practices.
• Support front-end, sales-floor, recovery, and customer engagement routines as assigned by the Store Manager or Sales Manager.
• Support store readiness by maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
• Operate cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
• Complete documentation related to job duties accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Perform other duties as assigned.
• Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
• Move and transfer merchandise weighing up to 50 pounds; push and pull merchandise up to 2,000 pounds with appropriate material-handling equipment.
• Occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
• Use equipment needed to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Handle and be in contact with birds/poultry; complete training and certification to dispense propane and dispense propane.
• Complete required training and certifications, travel as required in support of district needs, and drive or operate a vehicle for business needs.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are available to full-time and part-time Team Members, subject to the stated eligibility conditions for part-time new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed