Team Leader, UX

Edward Jones

1d

About The Position

The Branch Design and Innovation Portfolio is seeking a Design Team Leader to lead cross-functional teams through discovery, design, development, and delivery of solutions to complex challenges in strategic planning, process improvement, product design, and service delivery. The role is part of Design and contributes to defining end-to-end experiences and design. The ideal candidate brings business, creative, and strategic thinking; can conceptualize and implement independently or collaboratively; and uses investigation and iteration to work through problems. They demonstrate strong design and user experience sensibilities, curiosity, awareness of evolving tools and technologies, and an energetic approach to creating simple, engaging, and elegant solutions to complex problems.

Candidates who live within a commutable distance of the Tempe, Arizona, or St. Louis, Missouri, home office locations are expected to work in the office three days per week before June 1, 2026, preferably Tuesday through Thursday. Effective June 1, 2026, those candidates are expected to work in the office four days per week.

Requirements

• Bachelor’s degree.
• At least 8 years of progressive design experience.
• Advanced skills in designing prototypes and using design tools.
• Expertise in design methodologies and systems thinking.
• Knowledge of and experimentation with emerging design trends and technology related to the candidate’s discipline.

Nice To Haves

• At least 6 years of direct or indirect people leadership experience leading multidisciplinary design teams to advanced levels of collaboration.
• Experience with DevOps methodologies, such as Agile and Waterfall.
• Experience leading large enterprise-wide technology and/or strategic deployments.

Responsibilities

• Navigate multiple concurrent complex situations to build a high-performing team, with little to no guidance from the direct leader.
• Build and maintain relationships with key stakeholders and matrix leaders to deliver prioritized business needs and User Experience objectives.
• Manage team capacity and align team members and roles to the appropriate work.
• Reinforce internal processes and best practices to support consistent, high-quality deliverables and an experience-first mindset.
• Communicate business needs and priorities to the team and apply change management practices.
• Contribute to a backlog of continuous improvements for User Experience and lead efforts to implement process improvements.
• Drive and report progress toward department, User Experience, or division objectives.
• Collaborate with and influence enabling functions’ work prioritization to address the greatest needs of the team or User Experience area.
• Inform User Experience strategy through data and storytelling.
• Identify and onboard talent with the appropriate skills, working with internal teams and third-party suppliers to secure contractor talent.

Benefits

• Medical and prescription drug coverage
• Dental insurance
• Vision insurance
• Voluntary benefits, including accident, hospital indemnity, and critical illness coverage
• Short- and long-term disability coverage at no cost to associates
• Basic life and basic AD&D coverage at no cost to associates
• 401(k) retirement plan
• Health savings account
• Flexible spending account
• Ten paid holidays
• 15 days of vacation for new associates beginning January 1 of each year
• Sick time
• Personal days
• Paid day for volunteerism
• Potential bonuses and profit sharing
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager