Chef(fe) d’équipe – Technicien(ne) Médispa | Team Leader - Medispa Technician

Victoria Park Medispa•Montreal, QC

7d•Onsite

About The Position

Victoria Park offers the finest Medispa services at our 27 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have been named, for the third year in a row, the best Medispa in Canada, and to have won the Consumers' Choice Award from the Canadian Spa & Wellness Awards. We were also finalists for Canada's Best Managed Companies. We are looking for a motivated, full-time Team Leader – Medispa Technician to join our Centre-Ville location. Reporting to the General Manager, the Team Leader will coach and support the Medispa Service Provider team while maintaining an active client schedule. Working closely with the General Manager, Boutique Manager, Consultation Specialist, where applicable, and the Manager Technologies & Skincare Commercial Excellence, the Team Leader will help ensure exceptional client service, consistent clinical standards, and strong clinic performance.

Requirements

Relevant certification or professional qualification for the treatments performed.
At least three years of experience in medical aesthetics, laser treatments, skincare, or a related field.
Previous leadership, coaching, training, or senior service-provider experience.
Strong consultation, client-service, and sales skills.
Good knowledge of clinical protocols, hygiene, safety, and documentation requirements.
Strong communication, organization, and problem-solving skills.
Ability to balance leadership responsibilities with an active client schedule.
Availability to work evenings or weekends when required.
Ability to communicate in both French and English. Knowledge of English is required to provide service to a diverse client base, including clients who prefer to communicate in English.

Responsibilities

Lead, motivate, and coach the Medispa Service Provider team.
Support the achievement of treatment, laser, product sales, rebooking, and client-retention goals.
Provide coaching on consultations, treatment planning, client service, and sales techniques.
Lead weekly team meetings to review goals, promotions, updates, and challenges.
Support the onboarding, training, and continued development of team members.
Work with the Manager Technologies & Skincare Commercial Excellence to identify training needs.
Ensure that clinical protocols, documentation, safety, hygiene, and service standards are consistently followed.
Follow up on client concerns and clinical incidents in accordance with Victoria Park policies.
Recognize strong performance and work with the General Manager and Human Resources when performance concerns arise.
Collaborate with clinic leadership to improve the client experience, team communication, and overall clinic results.
Maintain an active client schedule and lead by example in service delivery.
Conduct consultations and perform treatments within your qualifications and scope of practice.
Recommend appropriate treatments and skincare products.
Educate clients on treatment preparation, aftercare, and expected results.
Complete all required client documentation accurately.
Maintain clean, organized, and properly stocked treatment rooms.
Respond to client questions and concerns professionally.
Stay informed about Victoria Park services, products, and promotions.